shiva
London,United Kingdom
Summary
Enthusiastic and caring Learning Support Assistant with a background in both education and retail leadership. Skilled in working with children with diverse needs, supporting emotional and educational development, and creating positive, engaging learning environments. My previous role as a Retail Team Leader strengthened my ability to communicate clearly, manage responsibilities under pressure, and build trust with families and colleagues. Now seeking to transition into a nursery setting where I can apply my skills and passion for early years care to help young children thrive.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Learning support assistant
EFIGROUP (Fashion Retail Academy, LCBT)
London
02.2025 - Current
- Support children aged 16-18, including those with SEN and EHCP, on a one-to-one and small group basis.
- Maintained child safety, security and good behaviour during classroom and outdoor activities.
- Assist with literacy, numeracy, and social skills through tailored activities.
- Monitor and report on student progress and wellbeing.
- Promote a safe and inclusive classroom environment.
- Collaborate with teachers and external specialists.
Retail team leader
Urban Outfitters
London
12.2023 - 02.2025
- Led a team of up to 40 staff during shifts, supporting training and task delegation.
- Handled customer concerns with patience and professionalism.
- Maintained stock levels, displays, and compliance with safety standards.
- Built excellent interpersonal and organizational skills, working in a fast-paced environment.
- Demonstrated responsibility, time management, and leadership under pressure.
Education
Master of Science - Human Nutrition
London Metropilitan University
London 09.2022 - 09.2023
Bachelor of Science - Zoology
St Joseph
06.2018 - 06.2021
Skills
- Understanding of child development and SEN support
- EYFS knowledge and child-centered care
- Excellent communication with children, staff, and parents
- Creative activity planning
- Conflict resolution and behavior management
- First aid and safeguarding awareness
- Team leadership and task coordination
- Customer service and professionalism
Certification
Safeguarding young people
A guide to UK Data Protection
Understanding Epilepsy
References
References available upon request.
Timeline
Learning support assistant
EFIGROUP (Fashion Retail Academy, LCBT)
02.2025 - Current
Retail team leader
Urban Outfitters
12.2023 - 02.2025
Master of Science - Human Nutrition
London Metropilitan University
09.2022 - 09.2023
Bachelor of Science - Zoology
St Joseph
06.2018 - 06.2021
Similar Profiles
Maia BarakovaMaia Barakova
Concierge Officer at EFI Group (Fashion Retail Academy and London College of Beauty Therapy)Concierge Officer at EFI Group (Fashion Retail Academy and London College of Beauty Therapy)
Pragya DwivediPragya Dwivedi
Assistant Manager at Aditya Birla Fashion And RetailAssistant Manager at Aditya Birla Fashion And Retail
Priyanka JayaramanPriyanka Jayaraman
Regional Business Manager – South & West, at ADITYA BIRLA FASHION AND RETAILRegional Business Manager – South & West, at ADITYA BIRLA FASHION AND RETAIL
Joanne LittleJoanne Little
Director of Curriculam at Newham College Sixth Form CentreDirector of Curriculam at Newham College Sixth Form Centre
Victoria MakindeVictoria Makinde
Volunteer Advocate at Rethink Mental IllnessVolunteer Advocate at Rethink Mental Illness