Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
Timeline
Generic

Sara Sane

London

Summary

Experienced senior account manager with a proven track record in driving revenue growth, enhancing client satisfaction, and capitalizing on new business opportunities. Expert in managing diverse client portfolios, leading cross-functional teams, and executing strategic initiatives that deliver exceptional client experiences. Skilled in leveraging data-driven insights to inform decision-making and foster long-term client relationships.

Overview

11
11
years of professional experience
6
6
years of post-secondary education

Work history

Senior Account Manager – Team Lead

EMAP
London
02.2022 - Current
  • Manage a portfolio of high-value accounts, ensuring consistent delivery of exceptional service and exceeding revenue targets.
  • Build and maintain strong relationships with clients, serving as their primary point of contact to ensure satisfaction and long-term retention.
  • Designed email campaigns to boost sales and conversion rates.
  • Identify and capitalize on new business opportunities, upselling solutions to grow accounts.
  • Lead and mentor cross-functional teams, ensuring smooth collaboration and timely delivery of event milestones.
  • Fostered a collaborative environment within the team leading to increased productivity levels.
  • Reviewed accounts regularly to assess performance and identify improvement areas.
  • Negotiated contracts and closed deals to achieve favourable terms for corporate objectives.

Sales and Events Manager

ME London Hotel
London, UK
03.2021 - 01.2022
  • Develop relationships with clients to drive repeat business and referrals.
  • Conduct site visits, presentations, and proposals to secure bookings.
  • Proactively seek new business opportunities in corporate, social, and leisure markets.
  • Collaborate with clients to plan and customize events, ensuring luxury standards.
  • Work closely with sales, marketing, and operations teams to align goals.
  • Represent the brand at industry events and trade shows.

Customer Sales Executive

Shangri-La Hotels and Resorts
London, UK
02.2019 - 01.2021
  • Managed VIP client accounts, curating bespoke travel and event packages to exceed client expectations.
  • Upsold premium services, including suite upgrades and exclusive experiences, generating significant ancillary revenue.
  • Collaborated with internal teams to ensure smooth execution of guest requirements, from pre-arrival arrangements to post-stay follow-ups.
  • Resolved customer inquiries and escalations promptly, maintaining positive brand image and guest loyalty.
  • Delivered personalized experiences aligned with Forbes Travel Guide Five-Star standards, ensuring seamless guest satisfaction and repeat business.

Sales and events coordinator

The Ned
London , UK
02.2018 - 01.2019
  • Managed end-to-end event planning processes, from initial client consultation and proposal development to on-site coordination and post-event feedback.
  • Built strong relationships with corporate clients, event planners, and high-net-worth individuals, fostering repeat business and referrals.
  • Upsold premium services, such as curated menus, luxury décor packages, and exclusive entertainment, generating additional revenue.
  • Represented the hotel at trade shows and networking events, strengthening partnerships with event organizers and corporate accounts.

Sales Consultant (Temporary)

Harvey Nichols
London
01.2015 - 02.2016
  • Provided clear, accurate pricing information to customers regarding specific products
  • Increased revenue through upselling and consistent contract renewals
  • Reviewed customer feedback to enhance service delivery.

Education

Master of Arts - Marketing Communications

Westminster university
01.2016 - 01.2019

BA - Events Management

London Metropolitan University
London
01.2013 - 04.2016

Skills

  • Strong Communication Skills
  • Sales
  • Luxury Goods
  • Business development and planning
  • Team Leadership
  • Account management
  • Events planning

Languages

English
Fluent
Greek
Native

Accomplishments

Sales Team of the year - EMAP (2024) Conference and Events Awards

Sales Team of the year - EMPA (2023) PPA Awards

Best Conference / Event Series (up to 2,000 attendees) - Inspiring women (2023) PPA Awards

Timeline

Senior Account Manager – Team Lead

EMAP
02.2022 - Current

Sales and Events Manager

ME London Hotel
03.2021 - 01.2022

Customer Sales Executive

Shangri-La Hotels and Resorts
02.2019 - 01.2021

Sales and events coordinator

The Ned
02.2018 - 01.2019

Master of Arts - Marketing Communications

Westminster university
01.2016 - 01.2019

Sales Consultant (Temporary)

Harvey Nichols
01.2015 - 02.2016

BA - Events Management

London Metropolitan University
01.2013 - 04.2016

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Sara Sane