Summary
Overview
Work History
Education
Skills
Timeline
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Kausar Faizi

Customer Service Advisor
London

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player and a dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Customer Service Advisor

Lidl
Croydon
01.2021 - Current
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed department call volume of over 200 calls per day and coordinated department schedules to maximize coverage during peak hours.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
  • Wrote and proofed orders to reflect proper pricing and discounts.
  • Resolved concerns with products or services to help with retention and drive sales.

Office Administrator

Next
London
01.2020 - 02.2021
  • Supported office manager with proactive correspondence management, document coordination and customer relations.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
  • Maintained open communication with customers to foster positive relations and provide updates on issues.
  • Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
  • Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.

Customer Service Assistant

Waitrose
Croydon
02.2019 - 12.2019
  • Offered basic technical support for clients on wide range of company products.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Responded to customer calls and emails to answer questions about products and services.
  • Refunded money and adjusted bills to resolve customer service or billing complaints.
  • Described products to customers and how best to care for merchandise.
  • Answered customer questions about product availability and shipment times.

Teaching Assistant

Kumon
Beckenham
03.2018 - 12.2018
  • Studied and implemented latest information on specific subjects and learning strategies.
  • Created lesson materials, visuals and digital presentations to supplement lesson plans.
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Participated in lesson planning and curriculum implementation to promote quicker rollout and delivery.
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.

Education

11 GCSE's Including Mathematics, English & Science -

Harris Academy South Norwood
London
04.2001 -

Level 3 Extended Diploma - Business Administration And Management

John Ruskin College
London
01.2017 - 07.2019

MBA - Business And Law

Arden University
Tower Hill
06.2020 - Current

Skills

    Sales expertise

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Timeline

Customer Service Advisor

Lidl
01.2021 - Current

MBA - Business And Law

Arden University
06.2020 - Current

Office Administrator

Next
01.2020 - 02.2021

Customer Service Assistant

Waitrose
02.2019 - 12.2019

Teaching Assistant

Kumon
03.2018 - 12.2018

Level 3 Extended Diploma - Business Administration And Management

John Ruskin College
01.2017 - 07.2019

11 GCSE's Including Mathematics, English & Science -

Harris Academy South Norwood
04.2001 -

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Kausar FaiziCustomer Service Advisor