Kausar Faizi
Customer Service Advisor
London
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player and a dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Customer Service Advisor
Lidl
Croydon
01.2021 - Current
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed department call volume of over 200 calls per day and coordinated department schedules to maximize coverage during peak hours.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Wrote and proofed orders to reflect proper pricing and discounts.
- Resolved concerns with products or services to help with retention and drive sales.
Office Administrator
Next
London
01.2020 - 02.2021
- Supported office manager with proactive correspondence management, document coordination and customer relations.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
Customer Service Assistant
Waitrose
Croydon
02.2019 - 12.2019
- Offered basic technical support for clients on wide range of company products.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Responded to customer calls and emails to answer questions about products and services.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Described products to customers and how best to care for merchandise.
- Answered customer questions about product availability and shipment times.
Teaching Assistant
Kumon
Beckenham
03.2018 - 12.2018
- Studied and implemented latest information on specific subjects and learning strategies.
- Created lesson materials, visuals and digital presentations to supplement lesson plans.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Participated in lesson planning and curriculum implementation to promote quicker rollout and delivery.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
Education
11 GCSE's Including Mathematics, English & Science -
Harris Academy South Norwood
London 04.2001 -
Level 3 Extended Diploma - Business Administration And Management
John Ruskin College
London 01.2017 - 07.2019
MBA - Business And Law
Arden University
Tower Hill 06.2020 - Current
Skills
Sales expertise
Team Building
Sales proficiency
Complaint resolution
Money handling abilities
POS systems expert
Warehousing functions
Professional telephone demeanor
Key stakeholder relationship building
Timeline
Customer Service Advisor
Lidl
01.2021 - Current
MBA - Business And Law
Arden University
06.2020 - Current
Office Administrator
Next
01.2020 - 02.2021
Customer Service Assistant
Waitrose
02.2019 - 12.2019
Teaching Assistant
Kumon
03.2018 - 12.2018
Level 3 Extended Diploma - Business Administration And Management
John Ruskin College
01.2017 - 07.2019
11 GCSE's Including Mathematics, English & Science -
Harris Academy South Norwood
04.2001 -