Dyson Rebelo

Conducted physical, chemical, and functional testing on returned medical devices.

• Conducted physical, chemical, and functional testing on returned medical devices.
• Analyzed product failures using lab equipment and documented findings.
• Processed customer complaint returns and supported timely investigations.
• Maintained accurate and compliant documentation per FDA and ISO standards.
• Ensured adherence to Abbott's Quality System procedures and regulatory requirements.
• Collaborated with cross-functional teams to resolve product issues and improve processes.
• Proficient in lab testing and electronic troubleshooting.
• Strong understanding of SOPs and quality documentation.
• Experienced in complaint handling and root cause analysis.
• Familiar with manufacturing, inspection, and assembly processes.
• Detail-oriented with excellent organizational and reporting skills.
• Stepped into lead role during manager's absence, ensuring seamless team operations and continuity.
• Delegated tasks effectively and monitored progress to maintain productivity and meet deadlines.
• Provided guidance and support to team members, fostering collaboration and resolving conflicts.
• Maintained or improved team performance metrics during interim leadership period.
• Identified process bottlenecks and implemented quick solutions to enhance workflow efficiency.
• Acted as primary point of contact between team and upper management.
• Facilitated daily stand-up meetings and progress reviews to align team goals.
• Took proactive steps to address challenges and prevent disruptions in team output.
• Supported onboarding and training of new team members during leadership period.
• Demonstrated adaptability and decision-making under pressure.
• Successfully delivered on tasks within tight deadlines.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Carried out day-to-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Supported team by demonstrating respect and willingness to help.
• Delivered structured onboarding sessions for new hires, ensuring smooth integration into team workflows.
• Created and updated training materials aligned with learning management system and company protocols.
• Assessed trainee progress and provided tailored support to accelerate learning and confidence.

Executed cashier duties, balancing cash and completing end-of-day banking.

• Resolved customer queries effectively using active listening and product expertise.
• Mentored new staff on customer service strategies to enhance team performance.
• Handled customer requests with knowledgeable service, achieving consistent positive feedback.
• Maintained product knowledge by attending regular training sessions.
• Unloaded trailers and assisted with bulk stock management in Back-of-House operations.
• Conducted pre-trip inspections to ensure delivery accuracy and safety standards.
• Submitted daily operations logs for accurate record-keeping of deliveries.

Royal Mail Group, Swindon , Wiltshire

• Manually loaded, unloaded and moved parcels by lifting and carrying.
• Learned all tasks required quickly to maximise performance.
• Contributed to team success by completing jobs quickly and accurately.
• Accurately packed and picked high-volume orders in fast-paced environments.
• Complied with health and safety by responsibly using equipment.
• Trained new staff in warehouse systems to boost team efficiencies.
• Organized inventory to facilitate easy stock verification and movement.
• Completed work orders and packing slips with accuracy.
• Kept clean working area, reporting any issues to management.