Summary
Overview
Work History
Education
Skills
Languages
Timeline
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DYMPHNA JAYASURIYA

Cheltenham,Gloucestershire

Summary

Experienced and energetic Customer Relationship Officer with over nine years of experience. With effectively managing clients and portfolios from conception to completion. Using digital and analogue marketing platforms to increase sales and overall company productivity.

Hardworking entry-level professional with background in finance seeking business analyst position. Fast learner possesses strong educational background in economics and talent for data analysis. Willing to undergo training and adapt to company methodologies and practices.

Overview

10
10
years of professional experience

Work History

Retail Assistant

Primark Stores Limited
Cheltenham, Gloucestershire
04.2023 - Current
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Maintained outstanding till service efficiency during peak hours, reducing customer wait times for optimised satisfaction.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Participated in staff meetings to develop strategies in selling.

Online Retail Assistant

J Sainsburys PLC
Cheltenham, Gloucestershire
02.2023 - 04.2023
  • Complied with health and safety by responsibly using equipment.
  • Worked effectively and efficiently to consistently achieve productivity targets and KPIs.
  • Safely moved and stored stock to protect company assets.
  • Processed orders using handheld scanners with speed and precision.
  • Checked quality of products and packaging to meet high standard.
  • Read and interpreted work orders with minimal supervision.

Cash Officer

National Development Bank PLC
Colombo
09.2022 - 12.2022


  • Prepared cash forecasts to help determine cash needed for upcoming expenses.
  • Acted as custodian of cash and other valuables ranging from gold to safe deposit articles and security forms.
  • Received cash and cheques and verified genuineness to minimise losses.
  • Maintained inventory of cash at all times to have ready access to funds when needed.
  • Verified all notes received were shrouded and sorted into issuable and non-issuable notes.
  • Observed laid down operating procedures to adhere to internal controls.
  • Provided excellent customer service to clients to enhance customer satisfaction and loyalty.
  • Made arrangements for smooth receipt and payment of bulk cash from important customers.
  • Reconciled cash by day end to maintain accurate balances.
  • Entered customer transactions into computer and issued receipts, obtaining supervisor's approval for all transactions over established limits.

Elevate Client Relationship Officer

National Development Bank PLC
Colombo
06.2019 - 08.2022
  • Educated customers about company products, services and special offers.
  • Identified and implemented customer service and complaint handling advancements.
  • Reviewed client files to identify opportunities for cross selling.
  • Kept track of current and potential clients needs to recommend new applicable products and services.
  • Achieved set KPIs with help from team leader and managers.
  • Built customer loyalty by actioning feedback for enhanced service provisions.
  • Analysed complaint root causes to identify improvement areas.

Senior Banking Associate

National Development Bank PLC
Colombo
08.2017 - 06.2019


  • Actively participated in client development initiatives, leading to superior customer service.
  • Opened new accounts and explained featured benefits and monthly fees.
  • Counted and packaged currency and coins.
  • Completed special procedures for customers, ordering new cheques, stopping payments or investigating identity theft.
  • Reconciled cash drawers and daily transaction records to support accuracy.
  • Trained new tellers in institutional processes and procedures, mentoring through learning period and answering questions.
  • Organised and stocked teller areas to maintain readiness for daily customer flows.

Banking Associate

National Development Bank PLC
Colombo
07.2014 - 08.2017

Trainee Banking Associate

National Development Bank PLC
Colombo
08.2013 - 07.2014

Education

Master of Science - Financial Technology

University of Gloucestershire
Gloucester, Gloucestershire
01.2023 -

Bachelor of Science - Business with International Management

Northumbria University
Newcastle upon Tyne
2019/2019 - 2020/2020

Graduate Diploma - Management

Business Management School
Sri Lanka
2018 - 2019

A-Levels - Commerce

Holy Family Convent
Sri Lanka

GCSEs -

Holy Family Convent
Sri Lanka

Skills

  • Multi-tasking
  • Bank reconciliations
  • Client acquisition
  • Communication Skills
  • Problem Solving Skills
  • Critical Thinking
  • Negotiation Skills
  • Continues Learning

Languages

English
Fluent

Timeline

Retail Assistant

Primark Stores Limited
04.2023 - Current

Online Retail Assistant

J Sainsburys PLC
02.2023 - 04.2023

Master of Science - Financial Technology

University of Gloucestershire
01.2023 -

Cash Officer

National Development Bank PLC
09.2022 - 12.2022

Elevate Client Relationship Officer

National Development Bank PLC
06.2019 - 08.2022

Senior Banking Associate

National Development Bank PLC
08.2017 - 06.2019

Banking Associate

National Development Bank PLC
07.2014 - 08.2017

Trainee Banking Associate

National Development Bank PLC
08.2013 - 07.2014

Bachelor of Science - Business with International Management

Northumbria University
2019/2019 - 2020/2020

Graduate Diploma - Management

Business Management School
2018 - 2019

A-Levels - Commerce

Holy Family Convent

GCSEs -

Holy Family Convent

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DYMPHNA JAYASURIYA