Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Dylan Malik Djotni

Reading,Berkshire

Summary

A highly skilled and social professional with expertise in multilingual communication; demonstrating proficiency in Xn Advantage, Gladstone, and Leisure Hub systems. Adept at front desk assistance and customer complaint management, showcasing exceptional communication skills and team collaboration. Known for high-level problem-solving, aiming to leverage these competencies to enhance operational efficiency and customer satisfaction in any dynamic environment.

Overview

4
4
years of professional experience

Work history

Duty Manager

Places For People Leisure
Reading, West Berkshire
07.2023 - Current
  • Streamlined workflow processes, enhancing overall efficiency of 1500+ customer £14 million establishment.
  • Implemented promotional initiatives for increased footfall during off-peak hours.
  • Sent daily, detailed reports on operations, aiding senior management in decision-making process.
  • Stored cash floats and delivered secure banking procedures.
  • Managed customer service interactions, addressing concerns and preserving positive experiences.
  • Executed emergency response protocols for safe, secure and compliant environment.
  • Recruited and onboarded new staff to meet performance standards.
  • Conducted staff appraisals and evaluations, fostering continuous improvement and development.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.

Senior Lifeguard

Places For People Leisure
Reading, Berkshire
09.2022 - 07.2023
  • Oversaw daily operations in flagship £25 million leisure centre to maintain best practices and quality standards.
  • Liaised between lifeguard team and duty manager to monitor, improve and refine daily operations.
  • Supervised with lifeguarding duties, staying alert and closely monitoring activities throughout duty, ensuring customer safety and satisfaction.
  • Stayed updated on emergency practices, first aid and CPR by attending regular safety training.
  • Recorded and reported injuries or accidents for security to identify causes and avoid future risks, following safety protocols.
  • Assisted front desk support by managing bookings, welcoming customers and processing payments to deliver smooth check-in process.

Lifeguard

Places For People Leisure
Reading, Berkshire
07.2021 - 04.2022
  • Kept watch over swimmers attentively to ensure fast response when distress situations arise.
  • Performed rescue and first-aid operations as required, administering medical assistance to minimise injury.
  • Attended regular first aid training courses, offering dependable medical assistance to child and adult swimmers.
  • Completed incident reports.
  • Performed two rescues in high-pressure situations, safeguarding lives.

Education

A-Levels -

Reading School
Reading, RDG

GCSEs -

Reading School
Reading, RDG

Skills

  • Multilingual
  • NPLQ and PPO ceritified
  • Knowledge of Xn Advantage, Gladstone and Leisure Hub
  • Shift scheduling and absence management
  • Team collaboration and management
  • Operations oversight
  • Customer retention methodologies and complaint management

Affiliations

Outside of work, I have an interest in cars, football, cycling and swimming. I try to maintain fitness through the latter, having been part of a swim club and triathlon team for several years, but am drawn to anything outdoors.

Timeline

Duty Manager

Places For People Leisure
07.2023 - Current

Senior Lifeguard

Places For People Leisure
09.2022 - 07.2023

Lifeguard

Places For People Leisure
07.2021 - 04.2022

A-Levels -

Reading School

GCSEs -

Reading School

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Dylan Malik Djotni