DYLAN IAN BECKER
Gillingham,Kent
Summary
Passionate Personal Trainer adept at making workouts fun and rewarding. Expertise in instructing clients on proper lifting techniques and educating clients on proper nutrition and hydration needs. Experience providing instruction for one-on-one sessions, buddy sessions and group training classes.
Overview
4
4
years of professional experience
Work history
Personal trainer
Rivermead Inclusive Trust
Gillingham, Kent
2021.07 - Current
- Extensive first aid
- Card and cash payments, online account management and inventory checks
- Maintained and repaired fitness equipment and ensured hygiene up to standard
- Booking of meeting, conference room and sport activities including setting up of relevant equipment.
- Designed and executed individual and small group exercise fitness classes and regimens.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Established and maintained positive relationships with fifteen clients, maintaining excellent client loyalty.
- Established and maintained positive relationships with 800 clients, maintaining excellent client loyalty.
- Assessed client needs and current fitness levels to devise tailored strength and weight loss plans.
- Managed diary to maximise client bookings.
- Created inspirational physical training initiatives to foster healthy lifestyle decisions.
- Maintained awareness of latest personal training techniques and best practices by researching trends.
- Built client capabilities through strength training, cardiovascular exercise and stretching.
- Regularly created innovative and exciting challenges to maximise client retention, motivation and engagement.
- Taught clients how to properly operate exercise equipment.
Customer Liaison officer
Next
2020.07 - 2021.06
- Customer liaison, reception, and accounts function.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Processed customer correspondence, reducing communication delays for improved client satisfaction ratings.
- Offered detailed advice on product and service benefits.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Adhered strictly to policies and procedures for continued company compliance.
- Investigated customer queries and responded within defined SLAs.
- Advised customers on availability, pricing and location of products.
- Prepared necessary forms to complete transactions.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
Education
Level 3 Personal Training Qualification -
Diverse Learning College
Level 2 Gym Instructor Course -
Diverse Learning College
Level 3 Nutrition for Physical Activity -
Diverse Learning College
First Aid Course -
Target First Aid
Sixth Form - Sports B-Tec, Business Studies, and Photography
Trinity School and College
Sevenoaks, KentSkills
- Advanced knowledge of Excel, Word, Outlook and PowerPoint software Very fit and sport orientated
- Cross training
- Fitness instruction
- Self marketing
- Human anatomy expertise
- Heart rate monitoring
- Membership retention strategies
- Injury management
- Safety compliance
- Personal training and coaching
- First aid and CPR
- Nutrition understanding
- Group and individual instruction
- Passion for fitness
- Stress management
- Activity planning
- Fitness coaching
- Circuit training
- Health and wellness
- Programme development and management
- Class scheduling
- Client and group management
- Exercise class design
- Motivational and persuasive
- Specialised meal planning
Languages
English
Fluent
Afrikaans
Fluent
Timeline
Personal trainer
Rivermead Inclusive Trust
2021.07 - Current
Customer Liaison officer
Next
2020.07 - 2021.06
Level 3 Personal Training Qualification -
Diverse Learning College
Level 2 Gym Instructor Course -
Diverse Learning College
Level 3 Nutrition for Physical Activity -
Diverse Learning College
First Aid Course -
Target First Aid
Sixth Form - Sports B-Tec, Business Studies, and Photography
Trinity School and College