Summary
Overview
Work history
Education
Skills
Timeline
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Dylan Cocking

Chesterfield,Derbyshire

Summary

I am a dedicated and adaptable professional with a strong background in healthcare and customer service. With excellent communication skills, attention to detail, and a person-centred approach, I thrive in roles that require empathy, organisation, and teamwork. Proficient in Microsoft Office and confident with a range of IT systems, I am quick to learn new technologies and processes. I am now seeking a new opportunity where I can contribute to the wider community, continue developing professionally, and make a meaningful difference in people’s lives.

Overview

14
14
years of professional experience
2015
2015
years of post-secondary education

Work history

111 Health advisor and call centre coach

DHU
Chesterfield, Derbyshire
06.2016 - Current
  • Conduct thorough telephone assessments and ensure timely referrals to appropriate services based on clinical need.
  • Collaborate effectively with healthcare professionals (HCPs) to coordinate suitable onward care.
  • Provide training, coaching, and formal sign-off for new team members, supporting their integration into the role.
  • Perform audits for both new and existing staff to ensure adherence to quality standards and best practices.
  • Contribute to a supportive team environment by assisting colleagues during challenging calls and operational contingencies.
  • Maintain strict confidentiality regarding patient information and internal communications at all times.

Care assistant

The Green care group
Chesterfield, Derbyshire
12.2015 - 06.2016
  • Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.
  • Facilitated smooth communication between patients and medical staff, fostering understanding and trust.
  • Organised recreational activities for improved social interaction amongst residents.
  • Responded promptly to emergency situations, ensuring safety of all residents.
  • Provided emotional support to patients, improving their mental wellbeing.
  • Adhered strictly to professional standards, regulations and policies at all times while executing duties.
  • Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.

Senior care assistant

Athorpe Lodge
Sheffield, Sheffield
10.2014 - 12.2015
  • Facilitated social activities for stimulation and engagement of residents.
  • Managed medication administration for residents, adhering strictly to prescribed doses.
  • Encouraged a positive community atmosphere within the facility through organising events.
  • Contributed to the preparation of meals, following specific dietary requirements of each resident.
  • Delivered compassionate end-of-life care, respecting dignity of the individual at all times.
  • Maintained accurate records of resident's progress and medical history.
  • Administered medications in line with care plans and nursing team guidance.

Senior support worker

ILS - Pegasus care
Chesterfield, Derbyshire
06.2014 - 12.2015
  • Delivered tailored therapeutic interventions to improve client's quality of life.
  • Collaborated closely with families of clients for provision of personalised care plans.
  • Escorted clients on external trips or appointments ensuring they received required services.
  • Provided exceptional emotional support to clients, leading to improved mental health.
  • Facilitated community involvement for clients, contributing to increased social skills.
  • Administered medication as per prescriptions ensuring correct dosage at the right times.
  • Developed comprehensive care plans for enhanced client wellbeing.
  • Responded promptly to emergencies, ensuring safety of all involved parties.
  • Negotiated solutions to conflicts between service users, maintaining harmony within facility.
  • Fostered dignity and respect in all interactions with clients, enhancing their overall experience.
  • Led team meetings aimed at improving service delivery across organisation.
  • Coordinated effectively with medical professionals for superior patient care.

Grocery assistant

Tesco
Chesterfield, Derbyshire
04.2013 - 06.2014
  • Helped colleagues with heavy lifting tasks, promoted team spirit and cooperation within workplace.
  • Loaded and unloaded delivery vans to maintain stock levels in store.
  • Updated pricing labels for clear and accurate information display.
  • Monitored inventory levels with routine checks.

Waiter

Hobby horse pub
Chesterfield, Derbyshire
10.2011 - 04.2013
  • Enhanced customer satisfaction by promptly attending to queries and requests.
  • Helped reduce waiting times by swiftly clearing tables after use.
  • Completed side duties such as refilling condiments, contributing to organised workplace.
  • Demonstrated proficiency in using Point of Sale systems for accurate billing.

Education

BTEC Level 3 - Health and social care

Chesterfield College
Chesterfield
09.2013 - 06.2015

BTEC Level 3 - Uniform public services

Chesterfield College
Chesterfield
09.2012 - 06.2013

GCSEs - Maths, English, Science, IT, Food Tex, Geography, Business

Hasland hall community school
Chesterfield, Derbyshire

Skills

  • Pathways accredited
  • Team player
  • Good interpersonal skills
  • Team Leadership
  • Highly proficient in computer programs
  • Reliable and dedicated
  • Full UK driving licence
  • Able to travel as needed

Timeline

111 Health advisor and call centre coach

DHU
06.2016 - Current

Care assistant

The Green care group
12.2015 - 06.2016

Senior care assistant

Athorpe Lodge
10.2014 - 12.2015

Senior support worker

ILS - Pegasus care
06.2014 - 12.2015

BTEC Level 3 - Health and social care

Chesterfield College
09.2013 - 06.2015

Grocery assistant

Tesco
04.2013 - 06.2014

BTEC Level 3 - Uniform public services

Chesterfield College
09.2012 - 06.2013

Waiter

Hobby horse pub
10.2011 - 04.2013

GCSEs - Maths, English, Science, IT, Food Tex, Geography, Business

Hasland hall community school

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