Dylan Worth
Leeds
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking and managing projects.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Process Assistant
NHS Shared Business Services
Leeds
2024.10 - 2025.10
- Handling high workload volumes of receipts (70-150) to be done same-day and even higher workloads (200+) on drawdown days.
- Coordinated with third-party companies to retrieve invoices and remittances for daily income allocation.
- Facilitated meetings with clients to allocate unallocated financial receipts within monthly deadlines.
- Worked within a strong team of receipting advisors to complete daily workloads for people who were on annual leave/sick.
Customer Service Advisor
Capita
Leeds
2022.11 - 2024.05
- Offered technical support and advice on mobile device issues and repairs.
- Used targeted questioning techniques to determine customer needs and appropriate support.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Handled customer queries focused on first-call resolution.
- Asked probing questions of clients to understand needs and identify actionable requirements.
Crew Member
McDonalds
Leeds
2019.04 - 2022.11
- Contributed to team success by completing jobs quickly and accurately.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Flexibly took on various roles to support workflow.
- Shared product knowledge to answer customer questions and make suggestions.
- Handled customer complaints using quick decision-making to resolve issues.
Bank Teller
Yorkshire Bank
Leeds
2017.06 - 2018.06
- Completed special procedures for customers such as ordering new cheques, stopping payments or investigating identity theft.
- Accessed computerised financial information to answer questions related to specific accounts.
- Logged cashier’s cheques and other transactions to maintain accuracy of account records.
- Constantly met audit goals by creating and maintaining up to date records of each transaction in Excel.
- Processed customer transactions, including loan payments, safe deposit boxes and cheque-cashing.
Apprentice Photographer
Vector Photography
Leeds
2016.09 - 2016.11
- Provided bespoke wedding photography services to UK clients, capturing unique moments across diverse locations.
- Took portraits of individuals, families and groups at interior and exterior locations.
- Managed appointment bookings for private photoshoots and commercial studio sessions.
- Created stock image collections to enhance product offerings and support marketing initiatives.
- Organised and maintained digital archives of photographs, ensuring secure and accessible image back catalogues.
Education
GCSE -
Cockburn High School
Leeds 2017.09 -
A-Levels - undefined
Elliott Hudson College
Leeds 2019.06 -
Skills
- Data management
- Data analysis
- Financial reporting
- Microsoft Office proficiency
- Client relations
- Communication skills
- Problem-solving
- Calm under pressure
- Collaborative skills
Certification
- Korean Language and Culture Course
- 2019
- I had completed a four month course in Korean Language and Culture as an extra-curricular in my second year of Elliott Hudson College.
Hobbies
Baking, Cooking, Photography, Journalling
Additional info
- Gender Male
- Date of birth 21/06/2001
- Nationality British
- LinkedIn https://www.linkedin.com/in/dylan-worth-6a38322b8/
Timeline
Process Assistant
NHS Shared Business Services
2024.10 - 2025.10
Customer Service Advisor
Capita
2022.11 - 2024.05
A-Levels - undefined
Elliott Hudson College
2019.06 -
Crew Member
McDonalds
2019.04 - 2022.11
GCSE -
Cockburn High School
2017.09 -
Bank Teller
Yorkshire Bank
2017.06 - 2018.06
Apprentice Photographer
Vector Photography
2016.09 - 2016.11