Dylan Winn
Bristol
Summary
I am a reliable, adaptable, and hardworking professional with experience across customer service, administration, and operational roles. I communicate effectively, work well both independently and as part of a team, and take pride in building positive working relationships. My experience coordinating tasks and supporting colleagues has strengthened my organisation, leadership, and problem-solving skills, enabling me to perform effectively in fast-paced environments. Alongside my career, my work as a composer and performing musician has developed my discipline, confidence, and ability to perform under pressure, reinforcing my commitment to professionalism, reliability, and continuous improvement.
Overview
12
12
years of professional experience
Work history
Sales executive
Nisbets
Bristol
08.2025 - Current
- Managed a portfolio of customer accounts, building strong relationships to maximise sales opportunities and customer retention.
- Identified and developed new business opportunities through proactive outbound sales and lead generation.
- Achieved and exceeded individual sales targets by promoting products and delivering tailored solutions to customer needs.
- Prepared quotations, negotiated pricing, and processed customer orders accurately and efficiently.
- Maintained regular contact with customers to understand their requirements and identify upselling and cross-selling opportunities.
- Delivered a high standard of customer service, resolving enquiries and issues promptly to ensure customer satisfaction.
- Negotiated commercial terms while maintaining company profitability and meeting customer expectations.
- Worked collaboratively with internal teams to ensure timely order fulfilment and effective communication throughout the sales process.
- Managed multiple priorities in a fast-paced sales environment while consistently meeting deadlines and performance targets.
- Demonstrated strong communication, negotiation, and relationship-building skills to drive sales and develop long-term customer partnerships.
Service administrator
Nisbets
Bristol
08.2024 - 08.2025
- Managed the administration of B2B spare parts sales for machinery, providing efficient support to customers in UK and international markets.
- Prepared and processed quotations, sales orders, invoices, and shipping documentation accurately and within agreed timescales.
- Responded promptly to customer enquiries by phone and email, providing technical product information and pricing where required.
- Built and maintained strong relationships with business customers, ensuring a high level of customer service and repeat business.
- Coordinated overseas spare parts orders, liaising with freight forwarders and couriers to ensure timely international deliveries.
- Prepared export documentation and ensured compliance with international shipping requirements and customs procedures.
- Worked closely with engineering, warehouse, and procurement teams to confirm stock availability and fulfil customer orders efficiently.
- Maintained accurate records of customer accounts, orders, pricing, and inventory using ERP and CRM systems.
- Monitored stock levels and assisted with inventory management to ensure the availability of high-demand spare parts.
- Identified correct spare parts using technical drawings, parts catalogues, and customer equipment information.
- Resolved customer queries and order discrepancies promptly, maintaining high levels of customer satisfaction.
- Managed multiple priorities in a fast-paced environment while consistently meeting deadlines and maintaining attention to detail.
- Processed payments and maintained accurate sales documentation in line with company procedures.
- Contributed to continuous improvements in administrative processes to increase efficiency and service quality.
- Demonstrated excellent organisational, communication, and problem-solving skills when supporting customers across different time zones and international markets.
Service advisor
Nisbets
Bristol
09.2023 - 08.2024
- Prioritised workload effectively during busy periods, ensuring no disruption in the service provision process.
- Conducted follow-ups post servicing; ensuring complete client satisfaction after repair or maintenance work.
- Worked closely with other departments within dealership for seamless operations.
- Managed challenging customer situations for resolution and customer retention.
- Delivered professional and friendly customer service, acting as the main point of contact for service and repair enquiries.
- Scheduled vehicle service and repair appointments while managing workshop availability and customer expectations.
- Liaised effectively with technicians to provide customers with accurate updates on vehicle progress and repair requirements.
- Explained technical information, repair recommendations, and costs clearly to customers in an easy-to-understand manner.
- Prepared job cards, service documentation, and invoices with a high level of accuracy and attention to detail.
- Processed customer payments and maintained accurate records using dealership management systems.
- Handled customer concerns and complaints professionally, working to achieve positive outcomes and high levels of customer satisfaction.
- Worked efficiently in a fast-paced environment, prioritising multiple tasks while meeting deadlines and maintaining excellent service standards.
Bar staff member
O2 Academy
Bristol
10.2021 - 05.2023
- Delivered efficient, friendly customer service in a fast-paced, high-volume bar environment.
- Prepared and served drinks while maintaining speed, accuracy, and excellent customer care.
- Processed both card and cash payments accurately and confidently.
- Responded professionally to customer enquiries and resolved issues effectively.
- Maintained a Level 2 Food Hygiene qualification and consistently followed food safety and hygiene regulations.
- Remained vigilant to potential safety concerns, escalating incidents to security or medical teams when appropriate.
- Supported the smooth running of the bar by restocking supplies, maintaining cleanliness, and ensuring the workspace met high operational standards.
- Demonstrated strong multitasking, teamwork, and communication skills while working under pressure.
Kitchen Assistant
The Bell Inn
Tanworth-in-Arden
02.2017 - 09.2021
- Assisted the Kitchen Manager and Supervisors with food preparation, cooking, and general kitchen operations.
- Maintained high standards of food preparation and presentation in a busy fine dining environment.
- Ensured compliance with food safety, cleanliness, and hygiene regulations at all times.
- Worked efficiently in a fast-paced kitchen, remaining calm and productive under pressure.
- Supported the smooth running of kitchen services through effective teamwork and strong time management.
- Maintained a clean, organised, and well-stocked workspace to ensure efficient daily operations.
- Demonstrated reliability, attention to detail, and a strong work ethic while carrying out physically demanding tasks.
Kitchen Assistant
Finest Catch Restaurant
Henley-in-Arden
03.2016 - 12.2016
- Assisted the Kitchen Manager and Supervisor with the preparation and cooking of meals in a busy restaurant environment.
- Prepared ingredients, including washing, peeling, chopping, and portioning food to support efficient kitchen operations.
- Maintained high standards of food hygiene, cleanliness, and sanitation in accordance with health and safety regulations.
- Ensured all kitchen equipment, utensils, and workstations were cleaned and sanitised throughout each shift.
- Worked efficiently under pressure during busy service periods while maintaining the quality and presentation of food.
- Assisted with receiving, storing, and rotating stock to ensure freshness and minimise waste.
- Followed food safety procedures, including correct storage, temperature control, and allergen awareness.
- Supported chefs with food preparation and plating to ensure timely service.
- Contributed to a well-organised kitchen by keeping work areas tidy and ensuring supplies were readily available.
- Demonstrated strong teamwork and communication skills, working collaboratively with kitchen and front-of-house staff.
- Adapted quickly to changing priorities and maintained a positive, proactive attitude in a fast-paced environment.
- Consistently followed company policies and health and safety procedures to promote a safe working environment.
Drum Teacher (Temporary experience)
Redditch Music School
Redditch
01.2016 - 07.2016
- After studying several years on the drums at the Music School, I taught any new students at the school and inspired them to have the determination of working as a drummer in the professional industry. I also provide training for the music school owner to help expand her drum knowledge and expand the business.
Warehouse assistant
Sterex International
Birmingham
11.2014 - 01.2016
- I worked in a strict time critical environment helping with orders and deliveries, organising stock levels, and assisting with the day-to-day logistics and organisation of the business.
Gospel Oak recording studio
Lapworth, Warwickshire
10.2015 - 12.2015
- I worked alongside the Studio Manager assisting with recording equipment. I was responsible for set-up and configurations for the performers. I also worked on a production for a jazz performance in the REP Birmingham and met with some influential people in the industry assigned to record labels. I performed along with the song writers who play guitar and Bass, which helped with all aspects of music performance and recording styles and techniques. The Studio Manager provided training for all the equipment they use to record songs such as speaker set-up, iMac Logic 10 x and the recording deck.
Education
Degree - Popular Music Performance
Stratford-upon-Avon College
BTEC - Level 3 Extended Diploma
BIMM
BristolBTEC - Level 3 Music performance
BTEC - Level 2 Music Performance
BA Hons Professional Performance -
BIMM
Bristol 09/2020 - 09/2023
Skills
- Relationship management
- Business development
- Account management
- Negotiation
- Lead generation
- Customer service
- Customer retention
- Upselling and cross-selling
- Objection handling
- Commercial awareness
- Product knowledge
- Self-motivated
- Reliable
- Professional
- Flexible
- Positive attitude
- Quick learner
- Resilient
- Results-driven
- Attention to detail
- Process improvement
- independent and team driven focus
Achievments
- Duke of Edinburgh Bronze Pass
- Duke of Edinburgh Silver Pass
- Basic First Aid Course Pass
- Chemical Data & Fact Sheet Revision 1 Pass
- Food Hygiene Level 1 & 2 Pass
- Karate (Wado Ryu) Brown Belt
REFERENCES
George, Hill, george@o2academybristol.co.uk, O2 Academy
INTERESTS
Outside of my professional role, I am a passionate and dedicated musician with over a decade of experience as a drummer. During this time, I have developed strong skills in teamwork, discipline, communication, and performance under pressure through recording projects and live performances with various bands. I have performed across the UK in cities including Birmingham, London, and Bristol at recognised venues such as O2 Academy Bristol, O2 Academy Birmingham, The Louisiana, and The Fleece. These experiences have strengthened my confidence, adaptability, and ability to perform effectively in challenging environments—qualities that I bring into my professional work ethic.
PERSONAL
Date of Birth: 26th March 2000, British citizenship.
Timeline
Sales executive
Nisbets
08.2025 - Current
Service administrator
Nisbets
08.2024 - 08.2025
Service advisor
Nisbets
09.2023 - 08.2024
Bar staff member
O2 Academy
10.2021 - 05.2023
Kitchen Assistant
The Bell Inn
02.2017 - 09.2021
Kitchen Assistant
Finest Catch Restaurant
03.2016 - 12.2016
Drum Teacher (Temporary experience)
Redditch Music School
01.2016 - 07.2016
Gospel Oak recording studio
10.2015 - 12.2015
Warehouse assistant
Sterex International
11.2014 - 01.2016
BA Hons Professional Performance -
BIMM
09/2020 - 09/2023
BTEC - Level 2 Music Performance
BTEC - Level 3 Music performance
BTEC - Level 3 Extended Diploma
BIMM
Degree - Popular Music Performance
Stratford-upon-Avon College