Dylan Wilcock

Supervised cash handling procedures, eliminating discrepancies in daily takings.

• Resolved customer disputes professionally, maintaining a peaceful atmosphere.
• Created an inviting environment for patrons, enhancing overall bar experience.
• Trained new staff members to improve team efficiency and service quality.
• Ensured customer satisfaction by promptly addressing complaints and queries.
• Maintained cleanliness and hygiene standards in bar area for pleasant ambiance.
• Delivered exceptional customer service, fostering repeat patronage.
• Assisted with administrative tasks to optimise operational efficiency.
• Supervised cash handling procedures to prevent discrepancies in daily takings.
• Provided excellent customer service for repeat patronage.
• Handled difficult situations or disputes between customers tactfully maintaining peace within premises.

• Streamlined customer service processes, resulting in increased satisfaction rates.
• Developed extensive product knowledge to support superior customer assistance.
• Handled phone inquiries promptly while maintaining high standards of service.

• Executed daily duties with precision and efficiency.
• Acquired and applied new skills to enhance customer support.
• Delivered on tasks consistently.
• Exhibited respect and a willingness to assist colleagues and customers as needed.
• Consistently arrived at work on time and ready to start immediately.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.