Dylan Saxby

Warehouse, Sales Advisor, Temp Showroom and Sales Manager

• Planned and developed strategies to increase sales territory positioning, exceeding company targets.
• Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
• Provided high levels of in-store service, promptly resolving complaints to maintain customer satisfaction.
• Processed payments promptly and precisely using Point Of Sale (POS) systems, minimising customer waiting times.
• Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
• Prepared orders for customers with wrapped, bagged and boxed items.
• Accepted card, cash and cheque payments in POS register system.
• Analysed sales to identify top-performing products.
• Interfaced with customers, determined needs, provided recommendations and up-sold services.
• Monitored sales team performance, providing effective training to help reach revenue and profit targets.
• Fulfilled high-volume orders in fast-paced picking and packing environments, continually exceeding warehouse targets.
• Collected customer and market feedback and reported information to company leadership.
• Retained existing customers and substantially grew customer base, product line and sales volume.
• Exceeded sales goals and improved profitability by developing sales strategies and business plans.
• Produced regular reports with in-depth detail of sales performance.
• Maintained regular contact and strong relationships with existing customers by providing comprehensive support.
• Identified and qualified new sales prospects to continually meet targets.
• Developed new ideas and thought creatively to grow business and enhance profitability and revenue.
• Created customer and staff event nights to help sales team engage with new and existing clients.

Apprenticeship

• Attended necessary training and completed assessments.
• Finished on-the-job training within set deadlines.
• Adjusted quickly to new environments, working confidently with minimal supervision.
• Engaged in team discussions, meetings and training.
• Completed related coursework on time and to high standard.
• Defused high-tension situations with tactful communication and emotionally intelligent conflict resolution.
• Followed all health and safety protocols to safeguard team and company assets.

• Managed a group of 3 people driving sales, getting new customers in, opening accountswith big spending limits
• Monthly Personal meetings with staff to ensure they are comfortable andachieving targets, if not coming up with new plans was vital for a quick turn around performance
• Keepingcustomer relations was extremely vital also.

• Warehouse- keeping a clear working goods in space and making sure returns, damaged goods or incorrectmaterials are dealt with same day
• Contracts division - Maintaining good customer services to enhance the confidence of new or even currentcustomers
• Ordering Goods on a daily basis making sure that timing is impeccable when dealing with
• New build sites to ensure the Fluid of Starting new houses is consistent
• Trade counter- Growing local sales business, and maintaining the customers we have to achieve dayto day, week to week and month to month targets
• Keeping goods stocked on the shelve and a goodinventory/supply of supplies
• Cleaning work stations, keep high standards and quality of Health andsafety
• Currently running a brand new business that I built within the company due to the branch neverin over 25 years never having a Boiler spares counter which does 2-5k a month at percentage value

• Painting, carpenter
• Myself, Viewing new jobs on a regular basis
• Taking control of inbound Phone calls and getting back to customers with a idealistic approach fortiming and viewing of jobs
• Ordering and managing Quotes and keeping Excellent relationships with Merchants in the trade
• Viewing blueprints/building plans and learning on the job experience
• Being left to get on with jobs of my own to maximise the time and resources of the day
• Warehouse, showroom, sales department, stock taking nights

• Work day to day sales
• Building on current and New customer base
• Ware assistant in day to day too
• Help both BM and AM of the branch from time to time when havingfree time
• I started my position and my journey working in a warehouse
• Where I would Take in goods make sure itis complete, put the goods away in a safe and secure environment, label every item
• I would also load ourdelivery van for the next day at 4pm every day without fail, aswell as unload and Inter branch packageswe picked up
• Among a daily string of warehouse duties for 2 years

• Learn the roles and responsibilities of all departments and managing stock levels of the branch dealtwith delivers coming in and out of the branch all day
• Swiftly moved to a sales assistant, then supervisorof the branch before leaving.