Summary
Overview
Work history
Education
Skills
Accomplishments
Personal Information
Custom
Languages
Affiliations
References
Timeline
Generic

Dylan Robert Dean O’Flanagan

Oxford,Oxfordshire

Summary

A highly skilled professional with expertise in customer service, sales techniques, and communication skills. Demonstrates proficiency in Microsoft Office Suite, retail software, and customer relationship management tools. Known for a proactive engagement strategy and a customer-focused approach, adept at handling difficult customers and managing product returns and exchanges. Possesses strong strategic upselling techniques and client retention strategies, ensuring effective selling and anticipating buyer needs. Committed to maintaining composure under pressure while employing empathetic listening skills to adapt to customer needs. Career goals include advancing in roles that leverage sales expertise and enhance client rapport building.

Overview

12
12
years of professional experience

Work history

Sales Associate

Tapi Carpets and Floors
Oxford, Oxfordshire
06.2025 - 09.2025
  • Facilitated efficient checkout processes to maximise customer satisfaction.
  • Resolved customer complaints swiftly, boosting retention rates.
  • Coordinated with suppliers to ensure timely delivery of goods.
  • Collaborated with team members to achieve monthly sales targets.
  • Identified upsell opportunities to enhance profit margins.
  • Prepared daily sales reports for managerial evaluation.
  • Handled cash transactions accurately to prevent discrepancies.
  • Engaged customers to improve in-store experience and deliver excellent service.

Swimming Teacher

Serco
Oxford, Oxfordshire
01.2024 - 06.2025
  • Developed comprehensive swim programmes in collaboration with fellow instructors.
  • Demonstrated correct swimming techniques to facilitate effective learning.
  • Enhanced swimming skills through diverse teaching methods tailored for various age groups.
  • Liaised with lifeguards to uphold highest safety standards during sessions.
  • Incorporated engaging games into lessons to promote skill development and student enjoyment.
  • Adapted lesson plans to individual capabilities, ensuring consistent progression.
  • Provided constructive feedback for improved stroke technique and efficiency.
  • Participated in professional development to stay updated on latest teaching methodologies.

College porter

Worcester college
Oxford, Oxfordshire
01.2022 - 01.2024
  • Documented all incidents accurately for future reference and follow-up actions as necessary.
  • Maintained calm under pressure during emergency situations for quick problem resolution.
  • Engaged in continuous professional development training programmes, staying updated on latest best practices in field of building security.
  • Maintained incident-free environment through vigilant monitoring of CCTV.
  • Achieved optimal security by implementing strict access control procedures.
  • Demonstrated attention to detail in identifying suspicious behaviour or activities, preventing potential issues before they escalated.
  • Utilised advanced security systems to maintain effective surveillance over large areas.
  • Communicated regularly with management about any unusual activities or possible security risks to ensure appropriate action taken without delay.
  • Decreased potential threats by performing thorough inspections of premises.
  • Mitigated risks with proactive identification and resolution of security breaches.
  • Provided assistance during evacuation drills, ensuring orderly conduct and adherence to safety protocols.
  • Responded promptly to incidents, resulting in swift resolution and minimal impact on business operations.
  • Managed emergencies effectively, ensuring minimal disruption to operations.
  • Assisted visitors whilst maintaining a high level of professionalism, enhancing company's reputation for customer service excellence.
  • Conducted routine checks for maximum building safety and security.
  • Wrote comprehensive reports detailing daily occurrences and noteworthy incidents, providing valuable data for ongoing risk assessment efforts.
  • Ensured building safety by conducting regular surveillance patrols.
  • Carried out daily equipment tests for flawless functionality.
  • Performed duties diligently regardless of weather conditions-rain or shine-demonstrating commitment to role responsibilities.
  • Collaborated closely with local law enforcement, facilitating seamless handling of serious incidents.
  • Responded immediately to emergency situations, remaining professional, calm and effective under pressure.
  • Updated reports and logbooks on security actions performed, supporting smooth and safe facility operations.
  • Secured personnel and premises by inspecting buildings, patrolling property and monitoring CCTV cameras.
  • Closely observed CCTV surveillance systems to monitor movement of goods and other personnel.
  • Handled day-to-day and emergency incidents with a calm, professional demeanour, enabling positive outcomes.
  • Prepared regular written logs and incident reports at close of each shift for management team.
  • Remained focused and vigilant during long periods of sitting, walking and standing for dependable security services.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Safeguarded employee and visitor health, safety and assets through effective on-foot patrols and CCTV observation.

College porter

St Catherine college
01.2021 - 01.2022
  • Detected intrusion attempts using advanced surveillance technology, preventing loss or damage to property.
  • Responded to emergencies with swift action, prioritising safety of personnel.
  • Collaborated with law enforcement agencies to report unusual incidents.
  • Utilised conflict resolution skills to defuse potentially volatile situations effectively.
  • Inspected fire alarm systems regularly, confirming their proper functioning.
  • Provided excellent customer service, assisting visitors with directions or inquiries.
  • Enforced company policies by educating staff about security procedures.
  • Ensured premises safety through regular patrols and surveillance.
  • Conducted daily equipment checks to ensure operational readiness.
  • Managed access control systems to prevent unauthorised entry into premises.
  • Maintained detailed logs of all patrol activities for record keeping purposes.
  • Monitored CCTV systems for potential security breaches.
  • Reported any suspicious behaviour promptly to the management team.
  • Identified potential threats by conducting thorough risk assessments.
  • Patrolled assigned areas at specified intervals as part of routine duties.
  • Recorded all security breaches for future reference and analysis.
  • Assisted in evacuation drills, ensuring smooth execution of safety protocols.
  • Secured personnel and premises by inspecting buildings, patrolling property and monitoring CCTV cameras.
  • Responded immediately to emergency situations, remaining professional, calm and effective under pressure.
  • Updated reports and logbooks on security actions performed, supporting smooth and safe facility operations.
  • Prepared regular written logs and incident reports at close of each shift for management team.
  • Handled day-to-day and emergency incidents with a calm, professional demeanour, enabling positive outcomes.
  • Remained focused and vigilant during long periods of sitting, walking and standing for dependable security services.

COVID Marshal

A&G Security and Events
01.2021 - 12.2021
  • Directed spectators at events, ensuring orderliness and safety.
  • Responded promptly to reports of disturbances or suspicious activities.
  • Managed crowd control for smooth event proceedings.
  • Investigated incidents thoroughly, contributing towards justice delivery.
  • Worked under extreme weather conditions maintaining resilience and high-spiritedness.
  • Maintained public safety by enforcing laws and regulations.
  • Adhered strictly to ethical guidelines whilst performing duties, upholding integrity.
  • Maintained steady communication with team members for seamless operations.
  • Conducted regular patrols to deter potential offences.

Shop Manager/Company Director

OxFlooring/Fitzroy Flooring
Oxford
08.2016 - 01.2021
  • Cultivated positive team culture, increasing staff satisfaction and reducing turnover rates.
  • Streamlined communication by leading effective team meetings with open discussions.
  • Delivered personalized customer experiences, enhancing overall satisfaction.
  • Handled employee grievances promptly, maintaining high morale within the workforce.
  • Coordinated promotional events, boosting brand awareness in local community.
  • Optimized sales performance through implementation of effective merchandising strategies.
  • Negotiated better prices with suppliers, improving profit margins significantly.
  • Monitored market trends closely to maintain competitive pricing strategies.

Customer service agent

Emirates Airline
01.2015 - 01.2016
  • Resolved technical issues to enhance customer experience.
  • Managed high-volume customer queries with effective multitasking.
  • Acted as first point of contact for customer issues, ensuring prompt support.
  • Trained new hires on company policies, facilitating efficient onboarding.
  • Developed rapport with customers through empathetic listening.
  • Anticipated potential problems by reviewing account histories, preventing escalations.
  • Delivered exceptional customer service, resulting in increased repeat business.
  • Adhered to regulatory guidelines to maintain brand reputation.

Assistant Swim Coach

Active sports
01.2014 - 01.2015
  • Strategised competitive event tactics with head coach, resulting in improved swimmer performances.
  • Maintained accurate records of swimmer progress to monitor development over time.
  • Ensured seamless operation of swimming programmes through effective communication with staff members.
  • Responded swiftly to emergencies at poolside while adhering to safety protocols.

Education

5 GCSE - High school Education

City of Oxford College

Bachelor of law - Law

Ruskin college
Oxford
10.2024 -

LASER Level 2 Award - for working as a Security Officer Within the Private Security Industry

SIA

ASA Level 1 Swimming Instructor - Swimming

ASA

ASA Level 2 swimming instructor - Swimming

ASA

Skills

Customer service and support

  • Sales expertise and techniques
  • Communication skills
  • Internet and email proficiency
  • First aid certification
  • Customer-focused approach
  • Proactive engagement strategies
  • Product demonstration
  • Patience and persistence
  • Retail software proficiency
  • Assertive selling techniques
  • Security procedures knowledge
  • Handling difficult customers
  • Promotions coordination
  • Supplier communication
  • Customer relationship management tools
  • Product returns and exchanges management
  • Effective selling strategies
  • Anticipating buyer needs
  • Adapting to customer needs
  • Basic computer literacy
  • Order processing skills
  • Composure under pressure
  • Sales reporting skills
  • Store maintenance practices
  • Empathetic listening skills
  • Closing sales techniques mastery
  • Stock control management
  • Effective time management strategies
  • Strategic upselling techniques
  • Client retention strategies and rapport building

Accomplishments

  • Walked Hadrian's Wall 2007
  • Film: Auditioned and Voice Acted in an animated movie which is in development
  • Made a £25,000 sale in first year
  • Won a Business Fair Award
  • Played in a Rugby 7's tournament, Dubai
  • Saved 4 people from drowning

Personal Information

Nationality: English

Custom

Available on request

Languages

English
Native
French
Elementary
Arabic
Beginner
Spanish
Elementary

Affiliations

  • swimming
  • traveling
  • movies and cinematography

References

References available upon request.

Timeline

Sales Associate

Tapi Carpets and Floors
06.2025 - 09.2025

Bachelor of law - Law

Ruskin college
10.2024 -

Swimming Teacher

Serco
01.2024 - 06.2025

College porter

Worcester college
01.2022 - 01.2024

College porter

St Catherine college
01.2021 - 01.2022

COVID Marshal

A&G Security and Events
01.2021 - 12.2021

Shop Manager/Company Director

OxFlooring/Fitzroy Flooring
08.2016 - 01.2021

Customer service agent

Emirates Airline
01.2015 - 01.2016

Assistant Swim Coach

Active sports
01.2014 - 01.2015

5 GCSE - High school Education

City of Oxford College

LASER Level 2 Award - for working as a Security Officer Within the Private Security Industry

SIA

ASA Level 1 Swimming Instructor - Swimming

ASA

ASA Level 2 swimming instructor - Swimming

ASA

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Dylan Robert Dean O’Flanagan