Dylan Payne
Plymouth,Devon
Summary
Accomplished professional with expertise in mixology and food handling, complemented by strong qualifications in hygiene standards. Demonstrates proficiency in POS system operation and inventory management, ensuring seamless service delivery. Proven leadership skills foster effective team collaboration, while exceptional customer service and social perceptiveness enhance guest experiences. Committed to maintaining alcohol service etiquette and prioritising customer satisfaction, with a career goal of advancing within the hospitality industry.
Overview
1
1
Certification
3
3
years of post-secondary education
9
9
years of professional experience
Work history
Private Bartender/Mixologist
Hen Weekend Marbella
Alhaurín El Grande, Málaga
2023.11 - 2026.06
- Taught cocktail masterclasses to the guests at the company's private venue and mobile classes at the client's accommodation.
- Introduced innovative cocktail recipes, enhancing the bar's reputation for creativity and quality offerings.
- Created diverse cocktail menu, expanding options for customers and elevating overall dining experience.
- Served as Bartender and Mixologist at private villa for Hen and Stag events, providing tailored experiences for guests.
- Maintained extensive knowledge of cocktail recipes to deliver exceptional service and enhance guest satisfaction.
- Regularly communicated vital information regarding allergens, contributing to increased customer safety satisfaction levels.
Manager/Bartender
Club Mumbai
Alhaurín El Grande, Málaga
2023.01 - 2023.10
- Recruited, trained, and supervised staff to uphold exceptional service standards and enhance customer satisfaction.
- Trained new staff in cocktail preparation, presentation, and consistency to improve overall drink quality.
- Controlled inventory to minimise stock shortages and ensure availability of key ingredients.
- Prepared ingredients and garnishes for cocktails and signature bar drinks.
- Adapted quickly to different situations, maintaining efficiency even under pressure.
- Completed end-of-day cleanup to reset bar for next day.
Bartender
Dos Hermanos
Alhaurín El Grande, Málaga
2021.09 - 2022.11
- Introduced innovative cocktail recipes, enhancing the bar's reputation for creativity and quality offerings.
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Managed stock levels, ensuring availability during peak hours.
- Promoted special events and offers, resulting in increased footfall on those days.
- Assisted in menu planning, contributing innovative ideas based on popular preferences.
- Trained and developed new associates on POS system and key sales tactics.
Apprentice Chef
Slusemestaren & Taverna Vrangfoss
Lunde, Nome
2021.05 - 2021.10
- Assisted head chef in menu creation, contributing to a wider range of food offerings.
- Accommodated special dietary requests, enhancing customer dining experience.
- Streamlined meal preparations by organising workspace and equipment for efficient cooking processes.
- Trained new employees on kitchen protocols, ensuring smooth operations.
- Remained calm under pressure, ensuring better performance during peak hours.
- Trained new employees on kitchen protocols, facilitating smoother operations and integration into team.
Bartender
Sam Sam Bistro
Alhaurín El Grande, Málaga
2020.10 - 2021.09
- Implemented new cocktail recipes by researching current trends in the industry.
- Cultivated relationships with regular patrons, enhancing customer loyalty.
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
- Executed payment processing with precision, minimising end-of-shift discrepancies.
- Assisted the waitstaff during dinner service, serving dishes, and providing additional support to the kitchen staff.
- Supported lead waiter in efficiently taking guest orders upon arrival.
Waiter/Bartender
Salón Vikingos
Alhaurín El Grande, Málaga
2018.01 - 2020.09
- Prepared cocktails and mixed drinks with expertise, ensuring quality service.
- Ensured seamless drink service with expert knowledge of cocktails and spirits.
- Prepared and served cocktails and beverages according to venue specifications, maintaining high quality standards.
- Memorised an extensive wine list, assisting customers in making informed drink selections, and learned to serve wine tableside with very high standards.
- Delivered exceptional customer service, fostering client satisfaction and loyalty.
- Completed training in silver service and hosting techniques, enhancing service delivery skills.
Dishwasher
Salón Vikingos
Alhaurín El Grande, Málaga
2017.10 - 2017.12
- Maintained dishwasher equipment, ensuring optimal performance through regular checks and timely repairs.
- Collaborated with kitchen team to streamline workflow during service periods, improving response times to demand.
- Arranged and cleaned utensils strategically, facilitating easy access for cooking staff during rush hours.
- Executed additional tasks, including floor mopping and bin emptying, to support overall cleanliness and organisation in the kitchen.
Education
A-Levels -
IES Antonio Gala
Málaga, Spain 2015.09 - 2018.09
Skills
- Mixology expertise
- Cocktail presentation
- Alcohol service etiquette
- Food safety certification
- POS system operation
- Inventory management
- Customer Service
- Team Leadership
- Social perceptiveness
- Patience with customers
- Strong memory retention
Languages
Spanish
Fluent
Certification
Food Handling and Hygiene Certificate
Timeline
Private Bartender/Mixologist
Hen Weekend Marbella
2023.11 - 2026.06
Manager/Bartender
Club Mumbai
2023.01 - 2023.10
Bartender
Dos Hermanos
2021.09 - 2022.11
Apprentice Chef
Slusemestaren & Taverna Vrangfoss
2021.05 - 2021.10
Bartender
Sam Sam Bistro
2020.10 - 2021.09
Waiter/Bartender
Salón Vikingos
2018.01 - 2020.09
Dishwasher
Salón Vikingos
2017.10 - 2017.12
A-Levels -
IES Antonio Gala
2015.09 - 2018.09