Dylan Neilson
Summary
Dynamic hospitality and film industry professional focused on delivering the highest standards of customer service. Thinks critically with can-do attitude for successful customer and team satisfaction. Passionate about working within a diverse setting and able to bring a unique friendly and fun personality to any team.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work history
Production Set Runner
Filming Scotland
Scotland
2019.05 - Current
- Communicating clearly and effectively via radio to maintain a smooth production schedule.
- Ensured all clients requests were met as soon as possible by adapting quickly to find solutions and working as an effective team.
- Focused on maintaining strict set scheduling times and client confidentiality were adhered by.
- Helped crowd control during public shoots to ensure smooth filming process.
- Worked flexibly and was reliable despite every changing working hours during filming.
Bar team leader
Unique Assembly
Edinburgh
2024.11 - 2025.01
- Used inclusive leadership to deliver a memorable service to customers ensuring all staff members felt supported and therefore worked at their best.
- Dealt with challenging and every changing customer requirements with friendliness and efficiency.
- Ensured the smooth operation of a busy bar, planned ahead effectively to deliver an excellent consistent and memorable service to customers.
- Effectively managed team welfare and breaks throughout demanding periods.
Bar team member
Wetherspoons
Edinburgh
2023.11 - 2024.11
- Demonstrated exceptional customer service in a fast paced working environment.
- Worked in a fast-paced setting to meet all service demands.
- Dealt with customer complaints promptly contributing towards reputation for excellent customer service.
- worked efficiently across the bar and the floor whenever required.
Restaurant Host
Dishoom
Edinburgh
2023.01 - 2023.07
- Managed reservations and front of house communications for a high end city centre restaurant.
- Always went above and beyond for customers especially highlighting special occasions and delivering a tailor-made service that kept customers coming back.
- Adapted quickly and found workable solutions for reservation system errors ensuring service recovery.
- Provided excellent personable and unique service on the door to a wide demographic of customers on the door.
- Used clear and professional communication in person and on the phone to customers.
Catering Waiter / Bar Staff
Hickory
Scotland
2021.08 - 2022.09
- Catered special events such as weddings and Ted Talks ensuring a memorable experience with a high standard of service for our customers.
- Accommodated special dietary requests, enhancing customer dining experience.
- Provide excellent silver service in a demanding time frame.
- Communicated clearly across different departments such as management, kitchen, and bar staff.
Tennis coach
Drummond Tennis Club
Edinburgh
2019.11 - 2019.11
- Delivered professional personable training sessions with a focus on continuous professional development.
- Provided constructive criticism after each session, helping players identify areas for improvement.
- Built lasting positive relationships with clientele by offering a personalised experience.
Education
Scottish Qualifications Certificate - SQA qualifications in various subjects including Maths and English
St Thomas of Aquins High School
Edinburgh 2015.08 - 2020.12
Skills
- Calm under pressure
- Leadership
- Problem-solving
- Approchable
- Communication skills
- Team building
- Resourcefulness
- Reliability
- Approachability
- Punctuality
- Flexibility
Timeline
Bar team leader
Unique Assembly
2024.11 - 2025.01
Bar team member
Wetherspoons
2023.11 - 2024.11
Restaurant Host
Dishoom
2023.01 - 2023.07
Catering Waiter / Bar Staff
Hickory
2021.08 - 2022.09
Tennis coach
Drummond Tennis Club
2019.11 - 2019.11
Production Set Runner
Filming Scotland
2019.05 - Current
Scottish Qualifications Certificate - SQA qualifications in various subjects including Maths and English
St Thomas of Aquins High School
2015.08 - 2020.12