Dylan Mahay
Birmingham,west midlands
Summary
With focus on providing a safe and welcoming environment, I bring strong communication and conflict resolution skills, honed through various customer-facing roles. Quick to adapt and always approachable, I excel in maintaining calm and order even in challenging situations. My commitment to teamwork and attention to detail ensures secure and efficient operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Door Supervisor
Active Security Solutions
Birmingham, west midlands
12.2025 - Current
- Implemented crowd control measures during peak times to prevent overcrowding and ensure safe passage for all patrons.
- Collaborated with community policing teams to share intelligence on local issues, enhancing overall community safety.
- Greeted guests in a warm and friendly manner as they entered and exited the building.
- Resolved potential conflict situations calmly and professionally to maintain a safe environment.
- Warned violators of rule infractions and escorted unauthorised people off-premises in line with company procedures.
- Partnered with local law enforcement to identify individuals wanted for previous criminal acts and disturbances.
- Managed incidents requiring security intervention swiftly and effectively to ensure safety for all patrons.
- Handled ID checks, managing customer access or denial in line with company policy.
SIA Door Supervisor
Evermore Events
Birmingham, west midlands
06.2025 - 01.2026
- Undertook risk assessments frequently to identify potential hazards on site before they became problematic.
- Used conflict resolution skills to diffuse tense situations.
- Improved safety by conducting regular patrols of premises
- Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
- Collaborated closely with team members for efficient operations.
- Conducted thorough bag and body searches for enhanced security.
- Handled customer queries in a professional and friendly manner to ensure satisfaction.
- Checked identification cards, ensuring only authorised persons gained entry.
Sales promoter
Agape International
Birmingham, west midlands
06.2024 - 07.2024
- Boosted brand awareness with engaging promotional strategies.
- Facilitated consumer buying decisions to increase sales conversions.
- Adapted sales pitches and approaches based on customer demographics and preferences.
- Understood customer needs and preferences to highlight product features.
Assistant team leader
JK Media
Birmingham, west midlands
03.2021 - 10.2022
- Supported Team Leader diligently, ensuring smooth running of operations during their absence.
- Made travel arrangements, ensuring optimal time management.
- Facilitated smooth running of operations through efficient task management.
- Managed time effectively to meet deadlines.
- Took on additional tasks on manager's request.
Warehouse operative
Benchmark
Birmingham, west midlands
01.2020 - 09.2020
- Sorted materials into appropriate areas for easy access and organisation.
- Assisted team members in loading large items safely onto delivery trucks.
- Loaded and unloaded delivery vehicles, ensured safe transport of goods.
- Managed disposal of waste materials, maintained clean working environment.
- Reduced damages with careful handling and storage of fragile items.
- Packed orders for timely dispatch to customers and retail outlets.
- Performed tagging and labelling of warehouse inventory.
Skills
- Patience and restraint
- Vigilance and alertness
- Bag search proficiency
- Secure environment maintenance
- Customer Service
- Health and Safety
- Conflict management
- Situational awareness
Certification
-Level 1 in Health and Wellbeing
-Level 2 Functional Skills Maths and English
-Valid SIA Badge
-Level 3 Emergency First Aid
-Level 2 award for Door supervisor
-Welfare and Vulnerability Engagement Training
Timeline
Door Supervisor
Active Security Solutions
12.2025 - Current
SIA Door Supervisor
Evermore Events
06.2025 - 01.2026
Sales promoter
Agape International
06.2024 - 07.2024
Assistant team leader
JK Media
03.2021 - 10.2022
Warehouse operative
Benchmark
01.2020 - 09.2020