Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Dylan Lee

Sheffield,Yorkshire

Summary

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results as well as great customer satisfaction going above and beyond to help customers wherever possible.

Overview

3
3
years of professional experience
7
7
years of post-secondary education

Work history

Bartender waiter

The Ginger Publican Company Ltd
Sheffield, south yorkshire
10.2022 - Current
  • Handled cash transactions accurately preventing discrepancies in daily takings.
  • Exhibited excellent multitasking skills under high-pressure situations resulting in efficient service delivery.
  • Checked identification to ensure legal age requirements for alcohol consumption were met.
  • Ensured compliance with hygiene standards through routine cleaning tasks.
  • Demonstrated professionalism and patience whilst dealing with difficult customers.
  • Managed end-of-night closing duties for a seamless handover to morning staff.
  • Worked collaboratively within a team to ensure smooth operation during peak hours.
  • Built rapport with patrons for improved customer experience.
  • Welcomed guests with friendly conversation and fun atmosphere.
  • Completed end-of-day cleanup to reset bar for next day.
  • Increased upselling success rate by learning about various drink profiles and preferences.
  • Participated in weekly inventory checks for accurate stock management.
  • Provided menu suggestions based on knowledge of popular items.


During my time as a bartender i have had many encounters with customers from all different backgrounds and had to deal with different challenges from busy rush hours, seating customers in an organized manner on busy Sundays seating on average 100 people but up to 200 and taking table bookings, handling customer information with care


Education

Diploma of Higher Education - Games development and VFX effects

Sheffield College
Sheffield
09.2020 - 08.2022

GCSEs - Core subjects as well as History, Computer Science and Drama

Sheffield city school
Sheffield
09.2015 - 05.2020

Skills

While i have learned many skills in my previous employment i am excited to learn new skills in my future jobs including

  • Multitasking efficiency
  • Customer Service
  • Call handling technology
  • Call center technology
  • Call center workflow planning
  • Information recall
  • Call center software operation
  • Call script adherence
  • Call monitoring
  • On-call support
  • Better time management
  • Customer interactions

Affiliations

  • gaming
  • watching anime

Timeline

Bartender waiter

The Ginger Publican Company Ltd
10.2022 - Current

Diploma of Higher Education - Games development and VFX effects

Sheffield College
09.2020 - 08.2022

GCSEs - Core subjects as well as History, Computer Science and Drama

Sheffield city school
09.2015 - 05.2020
Dylan Lee