Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results as well as great customer satisfaction going above and beyond to help customers wherever possible.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work history
Bartender waiter
The Ginger Publican Company Ltd
Sheffield, south yorkshire
10.2022 - Current
Handled cash transactions accurately preventing discrepancies in daily takings.
Exhibited excellent multitasking skills under high-pressure situations resulting in efficient service delivery.
Checked identification to ensure legal age requirements for alcohol consumption were met.
Ensured compliance with hygiene standards through routine cleaning tasks.
Demonstrated professionalism and patience whilst dealing with difficult customers.
Managed end-of-night closing duties for a seamless handover to morning staff.
Worked collaboratively within a team to ensure smooth operation during peak hours.
Built rapport with patrons for improved customer experience.
Welcomed guests with friendly conversation and fun atmosphere.
Completed end-of-day cleanup to reset bar for next day.
Increased upselling success rate by learning about various drink profiles and preferences.
Participated in weekly inventory checks for accurate stock management.
Provided menu suggestions based on knowledge of popular items.
During my time as a bartender i have had many encounters with customers from all different backgrounds and had to deal with different challenges from busy rush hours, seating customers in an organized manner on busy Sundays seating on average 100 people but up to 200 and taking table bookings, handling customer information with care
Education
Diploma of Higher Education - Games development and VFX effects
Sheffield College
Sheffield
09.2020 - 08.2022
GCSEs - Core subjects as well as History, Computer Science and Drama
Sheffield city school
Sheffield
09.2015 - 05.2020
Skills
While i have learned many skills in my previous employment i am excited to learn new skills in my future jobs including
Multitasking efficiency
Customer Service
Call handling technology
Call center technology
Call center workflow planning
Information recall
Call center software operation
Call script adherence
Call monitoring
On-call support
Better time management
Customer interactions
Affiliations
gaming
watching anime
Timeline
Bartender waiter
The Ginger Publican Company Ltd
10.2022 - Current
Diploma of Higher Education - Games development and VFX effects
Sheffield College
09.2020 - 08.2022
GCSEs - Core subjects as well as History, Computer Science and Drama