Dylan Isidro-lucking

· Served as the initial point of contact for guests; Welcomed guests in a professional and friendly way, providing warm greetings and helpful assistance upon arrival.

· Delivered front of house duties in professional manner.

· Managed incoming calls responding to enquiries and providing information in a courteous manner.

· Maintained a clean and organised reception area to enhance overall visitor experience.

· Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality.

· Processed payments and completed registration forms whilst maintaining data accuracy and GDPR

· Consistently arrived at work on time and ready to start immediately.

· Managed bookings and room assignments, maintaining accurate records of guest reservations.

· Utilised hostel management software to track and update guest information accurately.

· Operated Epos till and credit card machine to ensure all payments recorded.

· Provided exceptional customer service by engaging with customers in a warm, polite manner, fostering a welcoming environment.

· Prepared a variety of beverages using barista machine in accordance with standards and orders

· Maintained cleanliness and hygiene standards organising workstations and dining areas

· Handled cash transactions accurately and processed payments using point-of-sale systems.

· Managed take-away orders efficiently, catering to the needs of busy customers.

· Collaborated with kitchen staff to ensure timely food preparation.

· Promoted daily specials to increase sales.

· Collaborated with kitchen staff to ensure timely food preparation.

· Supported other team members during peak hours for smooth operations.

· Delivered food and drinks from kitchen to respective tables to meet timely expectations.

· Greeted customers and took orders in line with company style.

· Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.

· Memorised regular guests and frequent orders to deliver personalised service and encourage repeat business.

· Accurately processed customer orders and provided allergy advice and menu recommendations when required.

· Assisted my manger running events. Supervising the set up of the room and tables. Ensuring drinks and food service run on time and to meet standards.

· Provided exceptional customer service by attentively listening to guests needs, acting in an efficient manner to ensure satisfaction.

· Collaborated and communicated with kitchen team to ensure timely food service and smooth operation.

· Managed table settings, polished glasses and cutlery ect to pristine standards.

· Assisted kitchen staff with food prep, dishwashing and plating food

· Remained calm under pressure, delivered food and drinks from kitchen to respective tables to meet timely expectations.

· Served high volumes of guests in fast-paced service environment with exceptional customer care.

· Prepared and served a diverse range of beverages whilst maintaining cleanliness and organisation of bar area.

· Checked customer IDs to confirm age before selling age-restricted products.

· Managed cash and credit transactions accurately, following proper procedures to minimise discrepancies.