Dylan Harvey
Norwich,Norfolk
Summary
Versatile and results-driven professional with a strong background in leadership, customer service, and sales across various industries. Recognized for effective communication and problem-solving skills, with a proven commitment to customer satisfaction. Brings a comprehensive skill set to enhance team success in dynamic environments.
Overview
7
7
years of professional experience
Work History
Insurance Broker
Everywhen
Norwich
08.2024 - Current
- Generated new business through proactive sales and management of client relationships, contributing to overall portfolio growth.
- Managed annual renewals by assessing risk and tailoring insurance solutions, ensuring client retention and satisfaction.
- Negotiated premium terms and underwriting conditions directly with insurers.
- Built strong relationships with clients and insurer partners to drive account growth and enhance service delivery.
- Processed mid-term adjustments and policy cancellations in line with regulations.
- Provided day-to-day customer support for queries on premiums and claims.
- Maintained accurate records and completed administration to meet FCA rules.
Team Leader
Wisegreenenergy
Norwich
05.2023 - 08.2024
- Built canvassing strategies to drive lead generation and sales conversion rates.
- Led door canvassing team, promoting renewable solutions and achieving domestic sales targets.
- Monitored individual and team performance, providing constructive feedback to enhance outcomes.
- Conducted regular training sessions, enhancing product knowledge and improving delivery and objection handling skills.
- Worked with sales and marketing teams to align canvassing with company goals.
- Maintained strong employee relationships through supportive, positive, helpful day-to-day culture.
Door Canvasser
Wisegreenenergy
Norwich
04.2022 - 05.2023
- Exceeded sales targets by effectively communicating and building relationships with potential customers.
- Built strong relationships with prospects through active listening, identifying and addressing specific needs.
- Educated homeowners face-to-face on solar benefits, ensuring clear understanding of practical advantages.
Supervisor
Sodexo
Norwich, Norfolk
12.2021 - 04.2022
- Trained and supervised testing staff, enhancing accuracy and efficiency in sample collection.
- Coordinated daily COVID-19 testing operations across multiple sites, ensuring timely service delivery.
- Implemented safety protocols safeguarding staff and individuals seeking testing.
Covid-19 Tester
Boots
Norwich
07.2021 - 12.2021
- Administered COVID-19 tests at drive-through screening sites, ensuring efficient and accurate testing for patients.
- Provided reassurance to elderly, disabled, and young patients during COVID-19 test procedures, alleviating anxiety and enhancing patient experience.
- Maintained clean testing environment, adhering to safety and hygiene standards to protect patient health.
Crewman
McDonalds
Norwich
08.2019 - 03.2020
- Delivered customer support with welcoming service that sets dining expectations.
- Coordinated with team members to maintain smooth workflow during busy periods.
- Took responsibility for accurate ordering, payment handling, and order assembly quality.
Education
GCSEs -
01-2019
- Language - 5
- English Literature – 7
- History – 7
- Biology - 7
- Chemistry - 6
- Physics – 6
- BTEC Sport – Distinction
- BTEC Music – Merit
Diploma of Higher Education - Music Production
01-2019
- Music Production Extended Diploma Level 3 - Pass
Skills
- Insurance negotiation tactics
- Risk assessment
- Regulatory compliance
- Data analysis
- Sales strategy
- Client management
- Performance tracking
- Problem solving
Interests
- Health & Fitness
- Combat Sports
- Music Production
- Literature
- Cooking
- Film
Timeline
Insurance Broker - Everywhen
08.2024 - Current
Team Leader - Wisegreenenergy
05.2023 - 08.2024
Door Canvasser - Wisegreenenergy
04.2022 - 05.2023
Supervisor - Sodexo
12.2021 - 04.2022
Covid-19 Tester - Boots
07.2021 - 12.2021
Crewman - McDonalds
08.2019 - 03.2020
Open Academy - GCSEs,
Access Creative College - Diploma of Higher Education, Music Production