DYLAN DOWNING

I briefly worked as a Manual iOS Tester at BluGem, where I was responsible for testing mobile applications and analysing spreadsheets within the iOS environment. While this role provided some insight into a technical environment, it did not fully align with my strengths or long-term career interests. Despite this, I valued the opportunity to gain insights into mobile app testing, and I decided to pursue roles that are more in line with my passion for customer service and fast-paced environments

After leaving my position at Lloyd's Bank, I took on a role in a fast-paced hospitality environment, working as part of the waitstaff in a busy fish and chip restaurant. This experience allowed me to further develop my customer service skills, including handling high-pressure situations, managing multiple tasks simultaneously, and ensuring customers received an excellent experience from start to finish. I learned to work efficiently under time constraints, maintaining high service standards even during peak times. This role also strengthened my teamwork and communication skills, as I collaborated closely with colleagues to meet customer expectations

I began my journey with Lloyd's Bank as an On-Call Customer Service Assistant, adopting a flexible work pattern to meet the varying demands of customers. After three months, I successfully transitioned into a full-time role. In this position, I was responsible for supporting customers across multiple areas of the banking hall. I enhanced my communication skills by engaging with a variety of customers, identifying their needs, and offering tailored solutions. The role also strengthened my problem-solving abilities, as I consistently navigated complex customer enquiries to deliver optimal outcomes. I left this role in June 2024, seeking new career paths and opportunities for growth

During my time at college, I worked part-time at TK Maxx, focusing on stock replenishment, customer queries, and cash register operations. I developed resilience and problem-solving skills when dealing with dissatisfied customers and resolving issues effectively. This experience helped me build a strong foundation in customer service, learning how to handle difficult situations while maintaining a positive demeanour and providing customer satisfaction