DYLAN DHALIWAL
Ilford,London
Summary
Motivated professional with proven problem-solving, communication, and organizational skills. Experienced in dynamic environments, providing customer support and collaborating effectively within teams. Proficient in spreadsheet management and data handling, ensuring accuracy and attention to detail. Demonstrates initiative and adaptability, consistently completing tasks efficiently while embracing opportunities for skill development.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Security steward
CentreCircle
London
2025.09 - Current
- Delivered exceptional customer service by promptly addressing inquiries and resolving concerns.
- Collaborated with team members to enhance overall customer experience and satisfaction.
- Wrote detailed incident reports following any security breaches or disturbances,.
Steward
Achilleus Security
London
2025.07 - Current
- Assisted team members in executing operational tasks efficiently and effectively during peak hours.
- Addressed customer complaints promptly improving customer relationships.
Steward
Leyton Orient
London
2025.04 - Current
- Assisted with level 2 spectator safety.
- Engaged with fans to manage queues and address busy situations.
- Supported training for new staff members to enhance team skills and readiness.
Activity Assistant
SOUL HAF Programme
London
2025.07 - 2025.09
- Assisted children from families on benefits.
- Supported activities to enhance teamwork skills.
- Collaborated with team members to foster a supportive and inclusive environment.
- Engaged with parents to discuss child's progress and areas for improvement.
Sales Associate
Lace Affairs
London
2024.02 - 2025.01
- Assisted customers with product selection and answered queries regarding offerings.
- Maintained shop cleanliness and organisation to enhance customer experience.
- Developed relationships with returning customers to encourage loyalty.
Assistant
Little Steps Gym
London
2022.02 - 2024.06
- Assisted children with sports activities.
Communicated with parents regarding progress.
Developed skills in patience and clear communication.
Education
A Levels - Economics (C), Business(C), Psychology(C)
Beal Sixth Form
London 2023.09 - 2025.06
GCSEs - English (8), Maths (7), Science (6–6), Geography (6), Economics (5), Computer Science (5)
Beal High School
London 2021.09 - 2023.06
Skills
- Good maths and problem-solving skills
- Confident using spreadsheets and organising information
- Good communication with customers and team members
- Reliable, organised and willing to learn
- Can adapt to different situations and scenarios
- Ability to work under time pressure
- Adaptability and flexibility
- Initiative and willingness to learn
Certification
- Project Management: The Basics for Success – Coursera
- Improving Communication Skills – Coursera
- Digital Skills: Workplace Essentials – FutureLearn
- Customer Service Fundamentals – Coursera
- Excel Skills for Business – Coursera
Accomplishments
- Football team captain for 2 years, demonstrating leadership, responsibility, and teamwork
- Supported younger students with maths and school activities, developing mentoring and communication skills
- Completed NCS programme, building confidence, teamwork, and problem-solving abilities
- Balanced sixth form studies with multiple part-time roles, showing strong time management and commitment
References
References available upon request.
Timeline
Security steward
CentreCircle
2025.09 - Current
Steward
Achilleus Security
2025.07 - Current
Activity Assistant
SOUL HAF Programme
2025.07 - 2025.09
Steward
Leyton Orient
2025.04 - Current
Sales Associate
Lace Affairs
2024.02 - 2025.01
A Levels - Economics (C), Business(C), Psychology(C)
Beal Sixth Form
2023.09 - 2025.06
Assistant
Little Steps Gym
2022.02 - 2024.06
GCSEs - English (8), Maths (7), Science (6–6), Geography (6), Economics (5), Computer Science (5)
Beal High School
2021.09 - 2023.06