Dylan Clark
Portishead,North Somerset
Summary
As a summary I can offer the following
- I am a hard-working Team Leader with 2 years of experience in a busy and fast paced environment. I can analyses KPIs and implement service enhancements. I am a engaging and motivational leader, skilled at training and coaching high-performing employees.
- I can take on challenging new roles, harnessing interpersonal skills, collaboration and problem-solving. I am also driven to deliver high-quality service and consistent results.
- I have strong skills in communication, problem-solving, and team leadership. Alongside the above, I am proficient in customer service principles and fostering positive customer relationships.
Overview
2
2
years of professional experience
8
8
years of post-secondary education
Work history
Team Leader
Wetherspoons
Portishead, North Somerset
2023.07 - Current
My Responsibilities of my current Job role are as follows:
Kitchen
- Staff management and development
- Preparation and cooking of food
- Overseeing Health and Safety practices and Standard Operation Procedures (SOP)
- Maintaining stock levels via food orders and correct storage of food products
- Coordination of kitchen staff and their duties on a day to day basis
- Liaising with Senior Management Team
- Supporting staff with welfare issues
Front of House
- Food and beverage service to customers
- Customer interactions including addressing complaints
Developer and Management Team
Drill-UK
Remote, N/A
2023.02 - 2025.05
VOLUNTARY POSITION
This position consisted of the following
Development
- Lua Coding
- Graphics enhancements to allow better gameplay for players
- Assisting in Script development
Management
- Staff management
- Assisting and training new staff
- Overseeing staff activity
- Developing positive relationships with my team
- Developing staff, enabling them to progress in the team
Front of house team member
Dapur Kayu Pan Asian Cuisine
Portishead, North Somerset
2023.02 - 2023.04
A list of my Duties are as follows
- Customer facing interactions
- Serving food and beverages
- Taking payments
- Maintaining a clean environment
- Coordinating seating arrangements for efficient restaurant management
- Checking guest satisfaction regularly, addressing any issues promptly
- Ensuring smooth operation of the front desk by managing reservations and walk-ins
- Enhancing guest experience with a friendly and helpful attitude
Education
GCSEs - Maths
Gordano School
Portishead, North Somerset 2020.09 - 2023.05
GCSEs - English
Gordano School
Portishead, North Somerset 2020.09 - 2023.05
GCSEs - Design and Technology
Gordano School
Portishead, North Somerset 2020.09 - 2023.05
Skills
- Digital marketing awareness
- Risk assessment knowledge
- Leadership proficiency
- Communication excellence
- Stock management
- Expertise in relevant software
- Decision-Making autonomy
- Tolerance and patience
Affiliations
- Gaming/Video game development
- Golf
- Driving/Cars
- Hiking
Languages
English
Native
Timeline
Team Leader
Wetherspoons
2023.07 - Current
Developer and Management Team
Drill-UK
2023.02 - 2025.05
Front of house team member
Dapur Kayu Pan Asian Cuisine
2023.02 - 2023.04
GCSEs - Maths
Gordano School
2020.09 - 2023.05
GCSEs - English
Gordano School
2020.09 - 2023.05
GCSEs - Design and Technology
Gordano School
2020.09 - 2023.05