Summary
Overview
Work history
Education
Skills
Affiliations
Languages
Timeline
Generic

Dylan Clark

Portishead,North Somerset

Summary

As a summary I can offer the following


  • I am a hard-working Team Leader with 2 years of experience in a busy and fast paced environment. I can analyses KPIs and implement service enhancements. I am a engaging and motivational leader, skilled at training and coaching high-performing employees.
  • I can take on challenging new roles, harnessing interpersonal skills, collaboration and problem-solving. I am also driven to deliver high-quality service and consistent results.
  • I have strong skills in communication, problem-solving, and team leadership. Alongside the above, I am proficient in customer service principles and fostering positive customer relationships.

Overview

2
2
years of professional experience
8
8
years of post-secondary education

Work history

Team Leader

Wetherspoons
Portishead, North Somerset
07.2023 - Current

My Responsibilities of my current Job role are as follows:


Kitchen


  • Staff management and development
  • Preparation and cooking of food
  • Overseeing Health and Safety practices and Standard Operation Procedures (SOP)
  • Maintaining stock levels via food orders and correct storage of food products
  • Coordination of kitchen staff and their duties on a day to day basis
  • Liaising with Senior Management Team
  • Supporting staff with welfare issues




Front of House


  • Food and beverage service to customers
  • Customer interactions including addressing complaints

Developer and Management Team

Drill-UK
Remote, N/A
02.2023 - 05.2025

VOLUNTARY POSITION


This position consisted of the following


Development


  • Lua Coding
  • Graphics enhancements to allow better gameplay for players
  • Assisting in Script development


Management


  • Staff management
  • Assisting and training new staff
  • Overseeing staff activity
  • Developing positive relationships with my team
  • Developing staff, enabling them to progress in the team

Front of house team member

Dapur Kayu Pan Asian Cuisine
Portishead, North Somerset
02.2023 - 04.2023

A list of my Duties are as follows


  • Customer facing interactions
  • Serving food and beverages
  • Taking payments
  • Maintaining a clean environment
  • Coordinating seating arrangements for efficient restaurant management
  • Checking guest satisfaction regularly, addressing any issues promptly
  • Ensuring smooth operation of the front desk by managing reservations and walk-ins
  • Enhancing guest experience with a friendly and helpful attitude

Education

GCSEs - Maths

Gordano School
Portishead, North Somerset
09.2020 - 05.2023

GCSEs - English

Gordano School
Portishead, North Somerset
09.2020 - 05.2023

GCSEs - Design and Technology

Gordano School
Portishead, North Somerset
09.2020 - 05.2023

Skills

  • Digital marketing awareness
  • Risk assessment knowledge
  • Leadership proficiency
  • Communication excellence
  • Stock management
  • Expertise in relevant software
  • Decision-Making autonomy
  • Tolerance and patience

Affiliations

  • Gaming/Video game development
  • Golf
  • Driving/Cars
  • Hiking

Languages

English
Native

Timeline

Team Leader

Wetherspoons
07.2023 - Current

Developer and Management Team

Drill-UK
02.2023 - 05.2025

Front of house team member

Dapur Kayu Pan Asian Cuisine
02.2023 - 04.2023

GCSEs - Maths

Gordano School
09.2020 - 05.2023

GCSEs - English

Gordano School
09.2020 - 05.2023

GCSEs - Design and Technology

Gordano School
09.2020 - 05.2023
Dylan Clark