Dylan Brown
Edgware,Barnet
Summary
Driven professional with a background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within a growing company.
A reliable sales associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.
A dedicated student seeking a flexible retail position. Ready for practical experience and enthusiastic about helping others. Prepared to learn and support the team.
Diligent shop team member skilled with money handling and customer questions. Works with team members to keep customers happy and lines under control. Focused on helping others with quality service for diverse needs.
Overview
3
3
years of professional experience
Work history
Crew Trainer
McDonald's
Borehamwood, Hertfordshire
2022.02 - Current
- Prepared food and beverages within target timeframes.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained clean and sanitary food preparation areas and equipment.
- Shared product knowledge to answer customer questions and make suggestions.
- Attended to customers with friendly and accurate service.
- Greeted customers and handled payments via a POS system, fulfilling over 1500+ orders per shift.
- Operated drive-thru services, including taking orders, handling payment and delivering food in a prompt but friendly manner.
- Worked with my team to maintain smooth operations and high standards of customer service during high-volume rushes.
Tesco Colleague
Tesco
Brent Cross, Barnet
2023.07 - 2023.09
- Assisted customers in locating and selecting products, offering detailed information about features and promotions.
- Maintained a neat and organised store appearance by restocking shelves, arranging displays, and ensuring products were correctly priced and labelled.
- Provided exceptional customer service by actively listening to customer inquiries and resolving issues promptly, resulting in increased customer satisfaction
- Assisted in the implementation of seasonal promotional displays and sales campaigns.
- Contributed to team success by completing jobs quickly and accurately.
Education
Bachelor of Science - Accounting and Finance
Brunel University London
Uxbridge, Hillingdon 2024.09 -
BTEC Extended National Diploma - Business
Stanmore College
Stanmore, Harrow 2022.09 - 2024.06
GCSEs - Secondary Education
The Totteridge Academy
Barnet 2016.09 - 2021.06
Skills
- Quality Assurance and Control
- Customer service
- Effective at working in a team
- Quick and accurate keyboard skills
- Strong attention to detail whilst under pressure and against deadlines
- Comfortable with handling large amounts of money
Additional Information
References available on request.
Timeline
Bachelor of Science - Accounting and Finance
Brunel University London
2024.09 -
Tesco Colleague
Tesco
2023.07 - 2023.09
BTEC Extended National Diploma - Business
Stanmore College
2022.09 - 2024.06
Crew Trainer
McDonald's
2022.02 - Current
GCSEs - Secondary Education
The Totteridge Academy
2016.09 - 2021.06