Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
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Dylan Bourlier

Dylan Bourlier

Chatham,Kent

Summary

A dedicated professional with a strong work ethic and a proven track record in customer service and mechanical engineering. Demonstrates exceptional attention to detail, logical thinking, and problem-solving skills. Known for excellent communication abilities, both in English and fluent French, ensuring effective teamwork and customer satisfaction. Committed to meeting deadlines with punctuality and reliability while maintaining a friendly and approachable demeanour. Driven to excellence through discipline, adaptability and consistent execution.

Overview

10
10
years of professional experience
5
5
years of post-secondary education

Work history

Light Vehicle Technician

Roberts Country Vehicles
East Peckham
2022.12 - 2026.01
  • Fixing/replacing car parts, servicing, working closely with customers, changing tyres and brakes. Skills:
  • Working in compliance with health and safety standards
  • Working as part of a team
  • Working independently
  • Metal Fabrication
  • Logical thinking
  • Organization with heavy machinery and tools
  • Time management
  • Keeping a level head under pressure
  • Problem-solving with innovative ideas
  • Welding And Fabricating
  • Team work
  • Innovative thinking

Bartender

Ballin' Maidstone (Night shift)
Maidstone, Kent
2025.01 - 2025.08

Managed drink service for intoxicated adults in a nightclub while maintaining professionalism.

Light Vehicle Technician

Horsepower Motor Centre
Tonbridge
2018.01 - 2021.11
  • Keeping work areas clean and tidy Organised and safe from hazards to health and safety Examining vehicles and reporting defects Working as part of a team Working on vehicles of all manufacturers:
  • Servicing
  • Repairs
  • Fabrication Working with customers to meet their needs for their vehicles.

Customer service assistant & ride marshal

Diggerland
Rochester
2017.06 - 2018.12
  • Rochester Interact with the general public, especially children Dealing with guests in a polite and professional manner Constantly demonstrating an enthusiastic, friendly & approachable attitude while dealing with the general public Ensure high levels of customer service are promoted at all times Follow company procedures and ensure a high standard of H&S is followed at all times and understand the importance of adhering to the rules Demonstrating attention to detail when assisting young children throughout their chosen rides Ensuring guests are at the appropriate height, in line with health and safety regulations, to go onto the ride Dealing with customers of various ages face-to-face in a polite and professional manner, this will include general enquiries from the public and customer complaints Maintain appropriate and accurate records of all activities Identify & report any hazards or unsafe practices Ensure PPE (Personal Protection Equipment) is worn where necessary Keep rides & attractions as well as surrounding areas and workplace clean and tidy Follow company procedures concerning lost property and lost children

Entertainer and Bar tender

Personable; The Playa Café
Sheerness
2016.07 - 2016.08
  • Interacting with customers, taking orders and serving snacks and drinks, Assess customers' needs and preferences and make recommendations Clean and prepare the cooking station Maintain Sanitation Standards, Health & Safety and Food Hygiene regulations Work effectively in a busy and hectic environment Work autonomously as well as part of a team Ensuring excellent customer service and quality Offer menu recommendations upon request Take accurate food and drink orders Serve food and drink orders Carry dirty plates, glasses and silverware to the kitchen for cleaning Provide excellent customer service to guests

Aquatics Assistant

Swallow Aquatics
Gravesend
2016.07 - 2016.08
  • Deliver excellent standards of livestock care and store presentation Greet all our customers in an articulate, approachable and friendly manner to maintain our high standards of customer care Communicate your fishkeeping knowledge clearly to customers with varying levels of experience and maintain our policy of responsible fishkeeping Work efficiently as part of a team in a fast-paced retail environment Complete sales correctly and efficiently ensuring customers leave the store fully satisfied Ensure a high level of customer service Re-stocking shelves as necessary Assist in out-of-hours tasks to help aid in the smooth running of the business including stock-taking Ensure that the shop floor runs smoothly Deal with customer enquiries and complaints and monitor customer service

Education

NVQ Level 1,2,3 Diploma - Mechanical Engineering

North Kent College
Northfleet
2016.09 - 2018.06

GCSE - undefined

Northfleet Technology College
2013.09 - 2016.06

Skills

  • Attention to detail
  • Communication skills
  • Polite
  • Logical thinking
  • Friendly
  • Approachable
  • Work ethic
  • Work effectively
  • Work efficiently
  • Personable
  • Meeting deadlines
  • Enthusiastic
  • Problem-solving
  • Punctuality
  • Reliability
  • Self-discipline
  • Working independently
  • Teamwork
  • Cooking
  • Dealing with customers
  • Customer service
  • Excellent customer service
  • Customer care
  • Food Hygiene regulations
  • Heavy machinery
  • Innovative ideas
  • Sanitation
  • Maths
  • Statistics
  • Repairs
  • Fabrication
  • Mechanical Engineering
  • Metal Fabrication
  • Health and safety standards
  • Health and safety
  • Health & Safety
  • Health and safety regulations
  • Retail
  • Sales
  • Time management
  • Welding
  • Computers
  • Fluent French
  • Confident speaker
  • Outgoing
  • Tactful complaint handling
  • Alcohol service etiquette
  • Sales persuasion
  • Patience endurance

Languages

French
Proficient (C2)

Affiliations

  • Gym
  • Muay Thai
  • Cars

Timeline

Bartender

Ballin' Maidstone (Night shift)
2025.01 - 2025.08

Light Vehicle Technician

Roberts Country Vehicles
2022.12 - 2026.01

Light Vehicle Technician

Horsepower Motor Centre
2018.01 - 2021.11

Customer service assistant & ride marshal

Diggerland
2017.06 - 2018.12

NVQ Level 1,2,3 Diploma - Mechanical Engineering

North Kent College
2016.09 - 2018.06

Entertainer and Bar tender

Personable; The Playa Café
2016.07 - 2016.08

Aquatics Assistant

Swallow Aquatics
2016.07 - 2016.08

GCSE - undefined

Northfleet Technology College
2013.09 - 2016.06
Dylan Bourlier