Dylan Audsley
Harrogate,North Yorkshire
Summary
Dedicated Customer Service Specialist exhibiting patience and calmness in high-pressure situations. Delivered exceptional interpersonal skills and clear communication, enhancing customer engagement and sales outcomes. Managed multiple priorities effectively while contributing to team goals and adapting to increasing responsibilities.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work history
Team leader/Mixologist
The Barologist
Harrogate, North Yorkshire
2022.06 - Current
- Recommended drinks to customers, increasing overall sales.
- Promoted special events and offers effectively leading to increased footfall on those days.
- Created an inviting atmosphere through friendly interaction with customers.
- Collaborated with team members to provide seamless service during busy periods.
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
- Welcomed guests with friendly conversation and fun atmosphere.
- Handled cash transactions securely minimising risk of theft or fraud.
- Adapted quickly to different situations maintaining efficiency even under pressure.
Waiter
Two Brothers Grill and Pizzeria
Knaresborough, North Yorkshire
2021.07 - 2022.11
- Delivered excellent customer service through friendly and polite interaction.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Maintained knowledge of menu items, leading to accurate order taking.
- Handled payment transactions to guarantee smooth customer checkout process.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Remained calm under pressure, ensuring better performance during peak hours.
Education
A-Levels - Product Design/History/Music
King James School
Knaresborough, North Yorkshire 2021.09 - 2023.06
Skills
-
Cocktail preparation
-
Sales persuasion
-
Customer Service
-
Efficient under pressure
-
Clear communication
-
Professional demeanour
-
Exceptional interpersonal skills
-
Positive and approachable
-
Patience and composure
Affiliations
- Fitness & Wellbeing
- Sports
- Music
References
References available upon request.
Timeline
Team leader/Mixologist
The Barologist
2022.06 - Current
A-Levels - Product Design/History/Music
King James School
2021.09 - 2023.06
Waiter
Two Brothers Grill and Pizzeria
2021.07 - 2022.11