Dwayne Omaghomi
Aylesbury,United Kingdom
Summary
Dedicated professional with strong expertise in customer service, negotiation, and communication. Proficient in Microsoft Office, ensuring efficient and effective administrative support. Committed to leveraging skills to enhance client satisfaction and drive business success.
Overview
13
13
years of professional experience
2010
2010
years of post-secondary education
Work history
Accomodation Procurement Officer
Wokingham Council
Wokingham
12.2025 - Current
- Established networks with accommodation providers through engagement with landlords and letting agents.
- Inspected and procured properties to satisfy business requirements efficiently.
- Conducted property inspections to ensure compliance with housing standards and regulations.
- Promoted rent guarantee scheme and organised landlord forums to enhance participation.
- Provided housing management support for properties under rent guarantee scheme, including regular inspections and enforcement actions when necessary.
- Coordinated property viewings and managed tenancy compliance, landlord payments, and incentives.
- Collaborated with temporary accommodation scheme manager to facilitate timely sign-ups for placements and provided support across various functions of the service.
PRS Placement Officer (Homes For Ukraine)
Camden Council
03.2023 - 11.2025
- Identified and secured affordable accommodation options from private sector landlords to meet organizational housing needs.
- Negotiated favorable lease terms and conditions, ensuring cost-effectiveness and alignment with program objectives.
- Conducted thorough inspections of potential housing units to verify compliance with property standards and health & safety regulations.
- Matched suitable clients with appropriate housing, facilitating a smooth transition from property viewing to lease signing.
- Oversaw the entire client placement process, maintaining high levels of client satisfaction and housing quality.
Housing Procurement Negotiator
Capital Letters London
07.2019 - 03.2023
- Working with 21+ London councils for the procurement of good quality effective service whilst meeting personal and organisational objectives and targets
- Work with private sector landlords, letting agents, managing agents and other internal and external partners to identify, properties for the councils
- Procuring properties at the LHA rate and ensuring correct health and safety certs have been obtained during initial inspection of the property
- Maintaining relationships built with providers whilst also hitting and exceeding targets made
- Ensuring valid health and safety aspects of the properties are in place
Lettings Negotiator
Brown And Merry Estate Agents
04.2018 - 07.2019
- Conducted property viewings with prospective tenants, ensuring a comprehensive showcase of features and benefits.
- Collected and processed application details from landlords to facilitate efficient tenant placements.
- Provided expert rental valuation advice to landlords to align with market trends and property values.
- Managed the end-to-end tenant application process, ensuring a smooth transition from viewing to occupancy.
- Maintained an attractive and informative window display, alongside creating compelling property advertisements to attract potential tenants.
- Skillfully negotiated agreements between tenants and landlords, achieving mutually satisfactory outcomes.
- Performed thorough credit and reference checks to assess tenant reliability and suitability.
- Fostered strong relationships with landlords and tenants, contributing to a trustworthy and professional service reputation.
- Conducted regular property inspections for managed properties, ensuring maintenance and condition standards were upheld.
Sales and Marketing Manager
Bannatyne Health and Fitness Luton
Luton
11.2017 - 04.2018
- Led a motivated sales team to achieve and exceed sales targets.
- Developed and implemented a comprehensive 1-31 Planner to guide the sales team's daily activities.
- Managed the processing of cancellations and ensured accurate reflection in sales reports.
- Resolved customer issues, efficiently handled refunds, and addressed general complaints to maintain high customer satisfaction.
- Designed promotional artwork to support marketing campaigns and attract customer engagement.
- Focused on member retention strategies to sustain and grow the customer base.
Customer Relations Manager
Fusion Lifestyle Golden Lane Sports and Fitness London
London
09.2015 - 11.2017
- Led a sales team, fostering a motivational environment to achieve established sales targets
- Coordinated the sales team's schedule to ensure optimal staffing for business needs
- Developed and implemented monthly performance targets and key performance indicators (KPIs) to drive sales effectiveness
- Created a comprehensive monthly action plan (1-31 Planner) to guide the sales team's activities and focus areas
- Managed the processing of customer cancellations and integrated data into performance reports for analysis
- Conducted regular conference calls to align team objectives and address any operational challenges
- Resolved customer issues, ensuring satisfactory outcomes including processing refunds and handling general complaints
Duty Manager
Fusion Lifestyle Golden Lane Sports London
London
06.2015 - 09.2015
- Managed the opening and closing procedures of the center, ensuring operational readiness and security
- Developed and communicated Key Performance Indicators (KPIs) for staff to achieve during shifts
- Delegated responsibilities effectively to team members to optimize workflow and center operations
- Addressed and resolved customer complaints and issues to maintain high standards of service
- Fostered a motivational work environment to enhance employee engagement and performance
- Handled cash transactions and performed end-of-day financial reconciliations with accuracy and integrity
Centre Customer Relations Advisor
Fusion Lifestyle Golden Lane Sports London
London
08.2012 - 06.2015
- Generated new business leads through strategic sales calls, expanding the customer base and supporting business growth.
- Conducted thorough needs analyses to match potential clients with suitable membership options, enhancing customer satisfaction and loyalty.
- Achieved Key Performance Indicators (KPIs) by diligently working towards sales and service targets.
- Managed the front reception area, delivering outstanding customer service and professionally addressing inquiries.
- Addressed customer concerns and provided effective solutions, reinforcing a positive brand image and maintaining strong customer relations.
Education
Leisure and Tourism, Applied Science, Sports Science BTEC, Sports and Exercise Science BTEC, Junior Sports Leaders Award
Oaklands College
HertfordshireEnglish Literature GCSE A, English Language GCSE B, Art GCSE A, Mathematics GCSE C, Physical Education GCSE A
Preston Manor High School
LondonSkills
- Customer Service
- Negotiation
- Microsoft Office
- Communication
DRIVING LICENSE
- Driving license category
- Full clean UK Driving License
Timeline
Accomodation Procurement Officer
Wokingham Council
12.2025 - Current
PRS Placement Officer (Homes For Ukraine)
Camden Council
03.2023 - 11.2025
Housing Procurement Negotiator
Capital Letters London
07.2019 - 03.2023
Lettings Negotiator
Brown And Merry Estate Agents
04.2018 - 07.2019
Sales and Marketing Manager
Bannatyne Health and Fitness Luton
11.2017 - 04.2018
Customer Relations Manager
Fusion Lifestyle Golden Lane Sports and Fitness London
09.2015 - 11.2017
Duty Manager
Fusion Lifestyle Golden Lane Sports London
06.2015 - 09.2015
Centre Customer Relations Advisor
Fusion Lifestyle Golden Lane Sports London
08.2012 - 06.2015
English Literature GCSE A, English Language GCSE B, Art GCSE A, Mathematics GCSE C, Physical Education GCSE A
Preston Manor High School
Leisure and Tourism, Applied Science, Sports Science BTEC, Sports and Exercise Science BTEC, Junior Sports Leaders Award
Oaklands College