Duy Tran
London
Summary
Dedicated IT Support professional with expertise in Windows and macOS environments, proficient in Microsoft 365, Teams, and Azure. Skilled in troubleshooting hardware and software issues, with a strong foundation in Active Directory and ITSM. Demonstrates excellent communication and teamwork abilities, complemented by problem-solving skills. Experienced in managing SaaS applications and network basics, including VPNs. Committed to leveraging technical skills to enhance organisational efficiency and support seamless IT operations.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work history
Trainee Halo Technician Consultant
Cartalogic London
London
2025.02 - 2025.12
- Supported senior consultants with Halo projects
- Built Halo workflows forms and service catalogue items
- Helped with dashboards, automations, and reports
- Assisted with Azure and Entra ID SSO setup
- Worked on CMDB imports and data updates
- Joined calls with clients, such as requirement sessions and user testing
- Helped update self service portals with simple CSS and layout changes
IT Upskilling and Job Search
2024.09 - 2025.01
- Focused on self-study online courses and industry certifications while actively seeking employment
Service Desk Intern
The Crown Estate, London
London
2024.07 - 2024.08
- Resolved over 500 IT tickets, achieving high customer satisfaction ratings.
- Installed and upgraded computers and software to enhance user experience.
- Supported staff with Microsoft 365 VPN laptops and account access.
- Provided onsite and remote assistance to users, ensuring timely issue resolution.
- Developed a Teams bot for efficient troubleshooting support.
- Used tools such as Azure Active Directory Horizon and Heat for streamlined operations.
IT Upskilling and Job Search
2023.10 - 2024.06
- Focused on self study online courses and industry certifications while actively seeking employment
Food and Beverage Staff
Imperial Hotel London
London
2021.08 - 2023.11
- Served customers in a fast paced environment
- Managed payments and followed daily procedures
- Built strong communication and teamwork skills
Copy Editor Intern
ITRS Group London
London
2023.08 - 2023.09
- Enhanced user guides for software teams to improve clarity and usability.
- Designed intuitive page layouts using Figma to optimise user experience.
- Utilised JIRA, Trello, GitHub, and Confluence for effective project management.
Education
Level 3 IT Technician Bootcamp -
Just IT
2024.08 - 2024.11
A Levels - Maths, Applied Science, ICT
Slough and Eton College
2021.09 - 2023.07
GCSEs - undefined
Slough and Eton College
2019.09 - 2021.07
Skills
- IT support and troubleshooting
- Windows and macOS
- Microsoft 365
- Collaboration via Teams
- Azure and Entra ID management
- SaaS solutions
- Active Directory administration
- HaloITSM
- Hardware and software diagnostics
- Communication and teamwork
- Problem solving techniques
- Intune management
- VPN and network fundamentals
References
References available upon request
Timeline
Trainee Halo Technician Consultant
Cartalogic London
2025.02 - 2025.12
IT Upskilling and Job Search
2024.09 - 2025.01
Level 3 IT Technician Bootcamp -
Just IT
2024.08 - 2024.11
Service Desk Intern
The Crown Estate, London
2024.07 - 2024.08
IT Upskilling and Job Search
2023.10 - 2024.06
Copy Editor Intern
ITRS Group London
2023.08 - 2023.09
A Levels - Maths, Applied Science, ICT
Slough and Eton College
2021.09 - 2023.07
Food and Beverage Staff
Imperial Hotel London
2021.08 - 2023.11
GCSEs - undefined
Slough and Eton College
2019.09 - 2021.07