Swarupa Paul
London
Summary
Professional Experience in IT with several years of experience in software development and maintenance. Diligent in client handling, customer engagement and troubleshooting.
Overview
5
5
years of professional experience
1
1
AMCAT Certified Data Processing Specialist
1
1
AMCAT Certified Business Analyst
1
1
HackerRank Problem Solving Certificate
1
1
HackerRank SQL Advanced
1
1
CDAC
5
5
years of post-secondary education
Work history
Cover Teaching
UK Agencies
London
01.2024 - Current
- Deliver Data Science lessons, covering topics such as Machine Learning, Apache Kafka, Apache Spark, and Databricks, to mixed-ability
classrooms; consistently maintain 100% student engagement. - Adapt instructional methods to align with inclusive education
principles, ensuring complex technical concepts are accessible and
engaging for a diverse range of learners.
Intern
Bright Network
London
06.2024 - 06.2024
- Conducted simulated real-world data analysis projects using Python and Excel.
- Presented insights with actionable recommendations in mock business cases.
Data Science Researcher Intern
University of Bologna
London
04.2023 - 07.2023
- Developed hypergraph-based models to analyze brain connectivity.
- Increased processing speed by 20% through optimized Python code.
Senior Application Data Engineer
Alshaya Group
Bengaluru, India
01.2020 - 09.2022
- Conducted root cause and impact analysis on data quality issues to ensure reliable datasets.
- Designed and published Oracle BI Dashboards; supported inbuilt web applications and Oracle Discoverer reports.
- Worked on Oracle HRMS and HCM modules (legacy and implementation), including Fast Formula and HDL reporting.
- Provided technical support, resolved user issues, and managed tickets in line with SLAs using ServiceNow.
- Supported Oracle Cloud Fusion Applications for data loading, syncing, and resolving failed transactions in OTBI.
- Developed and supported XML reports; created technical documentation for leadership.
- Collaborated on OCI integrations and contributed to continuous system improvements.
Application Developer Associate
Accenture
Bengaluru, India
02.2018 - 12.2019
- Managed Oracle Fusion PIM (Inventory) and HRMS modules for hiring, rehiring, termination, and contingent workers.
- Automated workflows with PL/SQL and Shell scripts; developed OAF pages and deployed ETL pipelines.
- Designed payroll processes, built SQL queries and stored procedures, and supported HR payroll operations.
- Orchestrated purchasing and Order‑to‑Cash cycles—created POs, SOs, RGMs—and authored end‑to‑end test cases.
- Performed API (SOAP/REST) testing for sales order creation; monitored Control‑M jobs and tracked incidents in ServiceNow.
Business Development Executive (Internship)
Cleartax
Bengaluru, India
02.2017 - 06.2017
- As a sales team leader, I handled leads from various regions in India, managing an average of 50 leads per day and generating 7-8 prospects daily.
- I also worked in the WordPress framework, built relationships with regional traders, and conducted demonstrations for clients based on their requirements.
Education
MSc - Data Science, Big Data, Machine Learning, UX of Al, Data Visualization, Statistics, Retail Data Technology
Goldsmiths University, University of London
London 09.2022 - 09.2023
B.Tech - Computer Science
SRM University
01.2013 - 05.2017
Skills
Technical Skills Application Support & Service Management Soft Skills
- Oracle Suite: Oracle HRMS, Oracle SSHR, Oracle Workflow, Oracle Learning Management (OLM), Oracle BI (OTBI), EBS, HCM, SCM, General Ledger
- Programming & Querying Languages: PL/SQL, SQL, Python, R
- Reporting & Data Visualization: OTBI, Tableau, Excel, Keynote
- Data Management: Data Analysis, Data Validations, Data Cleaning, JSON, XML
- Big Data Tools (Foundational): Hadoop, Spark
- Development Environments: SQL Developer, SQL Yog, J-Developer, Jupyter Notebook, Google Colab, R Studio
- Automation & Scheduling: Control-M
- Web Services: SOAP (REST)
Other Skills:
- Application Support and Maintenance for Oracle HCM modules
- Managing Service Requests and Incident Resolution via ServiceNow and ISM
- Experience with Help Desk Systems, SLA/OLA compliance
- Troubleshooting and Root Cause Analysis
- Problem Management following ITIL best practices
- Defect Tracking and Testing using HP ALM
- Strong familiarity with ITIL Framework (Foundational)
- Analytical Thinking & Problem Solving
- Strong Verbal and Written Communication
- Customer-Focused Support and Conflict Resolution
- Negotiation and Persuasion
- Team Collaboration and Stakeholder Management
- Time Management and Attention to Detail
- Ability to deliver politically sensitive responses with professionalism
- Documenting
- Continuous Improvement
- High-Level Design
- Deployment
- Systems Implementation
- Requirements Elicitation
- Business Process
Timeline
Intern
Bright Network
06.2024 - 06.2024
Cover Teaching
UK Agencies
01.2024 - Current
Data Science Researcher Intern
University of Bologna
04.2023 - 07.2023
MSc - Data Science, Big Data, Machine Learning, UX of Al, Data Visualization, Statistics, Retail Data Technology
Goldsmiths University, University of London
09.2022 - 09.2023
Senior Application Data Engineer
Alshaya Group
01.2020 - 09.2022
Application Developer Associate
Accenture
02.2018 - 12.2019
Business Development Executive (Internship)
Cleartax
02.2017 - 06.2017
B.Tech - Computer Science
SRM University
01.2013 - 05.2017
Declaration:-
I hereby declare that the information furnished above is true to my knowledge.
(Swarupa Paul)
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