Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Durwayne McPherson

London

Summary

Skilled Life Coach with six years of experience supporting clients in in goal-setting, skill-building and clarity sessions. Versed in communicating effectively and leveraging active listening skills to assess client needs. Personable and direct with focus on guiding clients toward self-reflection and personal development.

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience
5
5
years of post-secondary education

Work History

Relationship and Life Coach

Self Employed
London
11.2021 - Current
  • Facilitated group sessions and learning discussions to further objectives.
  • Helped clients build life management and coping skills to handle daily needs and specific stressors.
  • Encouraged clients to set and achieve reasonable goals on weekly basis.
  • Connected clients with available resources to improve plan success.
  • Documented behaviors, treatments and non-compliance issues.
  • Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
  • Listened to clients' concerns and provided encouragement and support.
  • Provided education on mental health topics and resources to clients.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Assisted clients in exploring feelings and understanding behaviors.
  • Supported individuals dealing with mental health and emotional issues.
  • Determined clients' risk of self-harm or other dangerous behaviors.
  • Supervised meetings with family members to help create support system for clients.
  • Facilitated group counseling sessions to support and encourage client growth.
  • Educated clients on dangers of substance abuse and prevention techniques.
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
  • Adapted counseling techniques to best suit individual needs of each client.
  • Developed treatment plans to help clients build self-confidence and resilience.
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
  • Designed safe and supportive environment for clients to discuss issues.
  • Assessed clients' needs to provide appropriate therapeutic interventions.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Collaborated with other professionals to coordinate comprehensive care for clients.

Corporate Health and Safety Officer

Bromley Council
Lonodn
11.2022 - 02.2023
  • Inspected facilities for adherence to fire, hazard, and safety guidelines.
  • Inspected worksites, practices, and gear for compliance with established safety standards.
  • Responded to any emergencies as instructed and with utmost efficiency.
  • Recognized, documented, and advised on removal of hazards.
  • Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
  • Collaborated with other departments to integrate safety in all aspects of organization.
  • Coordinated emergency response plans and drills to increase preparedness and address issues promptly.
  • Developed and implemented safety policies and procedures to establish clear guidelines for safe work practices and comply with regulations.
  • Liaised with management and employees enable smooth communication regarding safety procedures.
  • Reviewed and analyzed safety data and statistics to identify trends and areas requiring improvement.
  • Assessed value of safety programs to apply modifications and improvements and achieve targeted goals.
  • Communicated safety performance and progress to management and employees to provide up to date information.
  • Investigated accidents and incidents to determine root causes and develop corrective actions to address underlying issues.
  • Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
  • Provided guidance and resources to employees to maintain safety procedures and enhance protection.
  • Identified gaps in existing compliance processes and recommended updates.
  • Evaluated and monitored supplier and partner relationships to support compliance.
  • Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping.
  • Created and maintained compliant work environment.
  • Conducted periodic compliance audits and reviews to identify areas of improvement.
  • Completed field checks to verify licenses and permits for various business.
  • And More

Training and Recruitment Manager

Caremark Bromley
London
04.2019 - 11.2022
  • Set and conveyed recruitment goals to downstream staff.
  • Built and strengthened successful relationships with external recruiters and agencies.
  • Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
  • Collaborated with HR leadership regarding candidate salary determinations.
  • Met with managers to discuss vacancies, applicant qualifications and characteristics of top candidates.
  • Managed recruitment team and trained and mentored new advisors.
  • Customized wording of job profiles, social media techniques and website subscriptions.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
  • Achieved staffing objectives through strategic and tactical planning, program management expertise and knowledge of effective recruitment, interviewing and training procedures.
  • And More

Business Owner and Director

Self Employed
Kuwait City
10.2013 - 03.2020
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Trained and motivated employees to perform daily business functions.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
  • Worked with marketing teams to create print and online advertisements to bring in new customers.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Trained new employees on proper protocols and customer service standards.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • And More

Education

High School Diploma -

Caterham High School
London
09.2009 - 08.2011

Associate of Applied Science - CMI Level 5 Diploma Management And Leadership

Barking And Dagenham Collage
09.2012 - 08.2014

No Degree - Digital Marketing

TQUK
London

Bachelor of Science - Psychology

Open University
London
09.2021 - Current

Skills

Counseling and life coaching

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Interests

Reading

Exercise

Learning New Skills

Researching History

Supporting Others

Timeline

Corporate Health and Safety Officer

Bromley Council
11.2022 - 02.2023

Relationship and Life Coach

Self Employed
11.2021 - Current

Bachelor of Science - Psychology

Open University
09.2021 - Current

Training and Recruitment Manager

Caremark Bromley
04.2019 - 11.2022

Business Owner and Director

Self Employed
10.2013 - 03.2020

Associate of Applied Science - CMI Level 5 Diploma Management And Leadership

Barking And Dagenham Collage
09.2012 - 08.2014

High School Diploma -

Caterham High School
09.2009 - 08.2011

No Degree - Digital Marketing

TQUK

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Durwayne McPherson