Durval Nascimento
Cardiff,Wales
Summary
Highly accomplished, multilingual Hotel Operations professional with over 14 years of progressive experience in financial stewardship, staff leadership, and driving operational efficiency. Seeking an Operations Manager role where proven success in Cost Control and Talent Management can immediately benefit the organisation.
Financial Performance: Successfully reduced departmental overhead costs by 8% through optimised resource allocation.
Operational Leadership: Directed and streamlined daily operations for a team of 16 staff members, ensuring high operational efficiency.
Talent Development: Spearheaded a mentoring program that improved employee retention by 11%.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work history
Duty Manager
Louvre Hotels
Cardiff
07.2011 - 07.2025
- Financial Stewardship: Directly managed departmental budgets and resource allocation, successfully reducing overhead costs by 8% to drive significant improvements in overall profitability.
- Operational Leadership: Directed and oversaw daily operations for a team of 16 staff members, streamlining schedules and processes to ensure seamless service delivery and high operational efficiency.
- Talent Acquisition & Development: Oversaw end-to-end talent management, including staff recruitment, and implemented a successful mentoring program that improved employee retention by 11%.
- Revenue & Profit Maximisation: Implemented waste reduction protocols and executed revenue development strategies that consistently ensured targets were met and exceeded.
- Quality & Compliance: Managed vendor relations, supply coordination, and inventory, while conducting regular performance evaluations to maintain high service standards and compliance.
Education
Bachelor of Arts - Mobile, Web and Game Design
Cardiff Metropolitan University
Cardiff, United Kingdom 09.2009 - 07.2012
NVQ Level 4 - Leadership and Management
ACT
Cardiff, United Kingdom 05.2023 - 11.2024
Skills
Operational & Financial: Operational Oversight, P&L Management, Budgeting, Cost Control, Quality Assurance, Process Improvements, Inventory Control, Local Market Analysis
Leadership & People: Staff Management, Talent Management, Employee Development, Service Management, Recruitment, Written & Oral Communication
Technology & Systems: PMS (Opera, Emma and Rezlynx), Office Suite, Onyx WPS, Coda, Web Planning
Compliance: Food Hygiene (Level 3), Personal Alcohol Licence, Legionella Training: Role of the Responsible Person & Duty Holder of Hot and Cold-Water Systems, Fire Marshal, Emergency First Aid at Work
Affiliations
- Drawing
- Painting
- DIY
- Technologies
Languages
Portuguese
Native
English
Fluent
Spanish
Advanced
References
References available upon request.
Timeline
NVQ Level 4 - Leadership and Management
ACT
05.2023 - 11.2024
Duty Manager
Louvre Hotels
07.2011 - 07.2025
Bachelor of Arts - Mobile, Web and Game Design
Cardiff Metropolitan University
09.2009 - 07.2012