Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Devi Vara Prasad Bhonagiri

Coventry,COV

Summary

Dedicated customer service representative with proven skills in dispute resolution, communication, and relationship building. Committed to enhancing customer satisfaction and loyalty through effective complaint resolution and product knowledge. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

1
1
Language
3
3
years of professional experience

Work History

Customer Service Representative

Onestop
Coventry, West Midlands
03.2024 - Current
  • Resolved customer complaints promptly, delivering excellent service and support.
  • Supported customers in product selection and addressed inquiries to enhance satisfaction.
  • Provided comprehensive product knowledge to enhance overall customer experience.
  • Maintained professionalism under pressure, diffusing tense situations effectively.
  • Cultivated strong customer relationships to foster repeat business.
  • Assisted customers with product selection, ordering, billing, returns, exchanges.

Logistics Associate

Amazon Warehouse
Banbury, OXfordshire
10.2023 - 02.2024
  • Managed inventory flow and ensured accurate stock levels in the warehouse.
  • Operated material handling equipment to transport products efficiently.
  • Analyzed logistics performance data to identify trends and areas for improvement.
  • Implemented and oversaw compliance with safety and handling procedures for all shipments.
  • Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
  • Tagged containers with unique identification numbers to facilitate tracking during shipping.
  • Packed boxes according to organizational guidelines to ensure proper labeling and handling.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.

Education

Master of Science - Computer Science

University College Birmingham
Birmingham
09-2025

Skills

  • Customer service
  • Inventory management
  • Money handling
  • Product promotion
  • Decision-making
  • Dispute resolution
  • Retail sales customer service
  • Sales expertise
  • Verbal and written communication
  • Order processing

Languages

English
Advanced (C1)
C1

Timeline

Customer Service Representative

Onestop
03.2024 - Current

Logistics Associate

Amazon Warehouse
10.2023 - 02.2024

Master of Science - Computer Science

University College Birmingham
Devi Vara Prasad Bhonagiri