Durga Ramadugu

• Provide administrative support to operational teams with day-to-day tasks.
• Maintain accurate records and keep documentation organised for audits.
• Coordinate internal communications and support business processes across teams.
• Enhanced team productivity for better project completion rates through effective schedule management.

• Delivered customer support via telephone and email.
• Resolved customer queries efficiently and professionally.
• Collaborated with internal departments to ensure customer satisfaction.
• Maintained records and processed customer information accurately.
• Logged customer complaints accurately, expedited corrective actions effectively.

• Worked in a fast-paced customer-focused environment.
• Developed teamwork, communication and time-management skills.

PROJECT: AMRUT, Local area Plans

• Assisted in preparing Detailed Project Reports (DPRs) for urban infrastructure schemes.
• Undertook GIS mapping and spatial analysis to support planning proposals.
• Contributed to master plans and local area development plans.
• Conducted site visits and surveys to assess existing conditions.
• Prepared technical reports, maps and project documentation.
• Worked collaboratively with multidisciplinary teams and stakeholders.
• Supported urban infrastructure projects relating to drainage, water supply and sanitation.

• Supported project teams through GIS mapping and spatial data analysis.
• Assisted with survey data collection and processing.
• Produced thematic maps and project reports.
• Contributed to planning and research activities.