Travelling, World Cuisines, Music, Football, Rugby
Dunja Ilona Chapman
Office Manager/Personal Assistant
Maidenhead,United Kingdom
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced Area Manager and Personal Assistant with over 10 years of experience in Office Management. Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic applicant eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of tasks. Motivated to learn, grow and excel.
Overview
10
10
years of professional experience
12
12
years of post-secondary education
2
2
Certificates
4
4
Languages
Work History
Personal Assistant To The Head Of IT
Frankfurt University of Applied Sciences
Frankfurt, Hessen, Germany
01.2017 - 12.2021
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used coordination and planning skills to achieve results according to schedule.
- Developed team communications and information for meetings.
- Exceeded goals through effective task prioritization and great work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-to-day duties accurately and efficiently.
- Participated in team-building activities to enhance working relationships.
- Collaborated with team members to achieve target results.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Resolved problems, improved operations and provided exceptional service.
Area Manager
Schülerhilfe GmbH & Co KG
numerous, Bavaria & Hessen
11.2011 - 09.2016
- Supervised 13 location managers, maintaining contractual, compliance and reporting requirements for all areas and assets.
- Increased overall sales by up to 43%
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Collaborated with technical and administrative teams to develop and implement successful corrective plans.
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Dedicated to expanding client bases by building lasting relationships.
- Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Drove revenues and team morale by deploying sales contests.
- Oversaw budget planning, strategy development, community outreach for organization.
- Resolved conflicts promptly to promote positive environment for customers.
- Exceeded sales forecast figures by up to 43% regularly through superior customer care.
- Transformed underperforming teams into productive, profitable teams.
Education
Industrial Clerk -
Industrie- Und Handelskammer
Arnsberg 08.1985 - 06.1988
High School Diploma -
Gymnasium Petrinum
Brilon, Northrhine-Westphalia, Germany 08.1976 - 06.1985
Skills
Languages
Certification
Work Safety Officer
Interests
Timeline
Work Safety Officer
08-2018
Personal Assistant To The Head Of IT
Frankfurt University of Applied Sciences
01.2017 - 12.2021
Internal TÜV Auditor
10-2012
Area Manager
Schülerhilfe GmbH & Co KG
11.2011 - 09.2016
Industrial Clerk -
Industrie- Und Handelskammer
08.1985 - 06.1988
High School Diploma -
Gymnasium Petrinum
08.1976 - 06.1985
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