Duncan Satterly

Managed over 60 drivers to enhance daily operational efficiency.

• Oversee daily performance, boosting team productivity through effective management techniques.
• Implement quality control measures to maintain and improve product excellence.
• Develop contingency plans, minimising operational disruptions.
• Conduct risk assessments to ensure workplace safety standards were met.
• Coordinate team efforts for successful project completion.
• Delegate priorities based on staff abilities to ensure smooth business operations.

• Maintain exceptional compliance with scheduled arrival and departure times.
• Create a comfortable and safe environment by controlling temperature and ensuring cleanliness of cabin.
• Greet passengers warmly, collected fares promptly, and inspected documentation to minimise delays.
• Advise passengers on local attractions and provided directions to enhance customer service standards.
• Conduct thorough vehicle safety inspections to ensure 100% operational readiness and passenger safety.
• Report delays and incidents to control staff promptly.
• Announce upcoming stops and potential route delays to keep passengers informed.
• Assist passengers with difficulties or disabilities in safely boarding and disembarking.

• Managed daily operations by overseeing financials, key performance indicators and employee performance.
• Ensure compliance with various Health and Safety, SAIF and other regulatory organisations guidelines and regulations.
• Managing over 300 funerals annually.
• Setting and ensuring highest levels of service and care are delivered to clients.
• Cultivating and maintaining client-base.
• Developing and maintaining positive relationships with clients, service partners and employees including identifying staff training requirements.
• Identifying and dealing with any issues in respect of client care and service efficiently, in order to enhanced client satisfaction levels.
• Display highest level of professionalism and sensitivity when dealing with grieving family members.
• Implemented company policies and legal guidelines.
• Managed business operations, financial performance and investments of company.
• Supervised and developed high-achieving staff, providing orientation, training, support and direction.

• Attended workshops and training sessions in customer service, service delivery across all cabin classes, food and beverage workshops, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
• Completion of crew pre-flight safety briefing, passenger and inventory checks as well as all onboard pre-flight, in-flight and after flight paperwork and documentation.
• Liaising with service partners to ensure correct catering including dietary requirements are loaded, aircraft appearance standards and cabin technical levels.
• Ensure both myself and crew were fully aware of onboard food and beverage offerings.
• Complied with all airline and national aviation regulations to ensure that complete safety and security procedures were met.
• Inspected interior of aircraft prior to, during and after flights to ensure emergency equipment was in place.
• Properly communicated between flight crew and cabin crew prior to and during flights.
• Responded to passenger and mechanical emergencies in appropriate manner.
• Managed team of up to 16 crew and mentored junior flight attendants on proper procedures and crew standards whilst ensuring roster and working hours were adhered to.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.

• Met with families of deceased to discuss funeral service requests, disposition of remains and pricing.
• Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
• Managed team of 8 funeral staff and performed duties to established standards.