Duncan Mungai
Summary
Dedicated professional with a strong foundation in customer service and sales targeting, known for exceptional phone etiquette and problem-solving skills. Consistently reliable and punctual, demonstrating a commitment to achieving sales goals and enhancing customer satisfaction.
Overview
10
10
years of post-secondary education
3
3
years of professional experience
Work history
Sports Advisor
DECATHLON
Croydon
2026.03 - 2026.07
- Experience in communicating product knowledge to guide customers’ needs and expectations
- Use of sales aims and objectives to fulfill monthly targets
Team Member
SAVE THE CHILDREN
Clapham
2025.07 - 2025.09
- Operated shop tills and processed cash transactions in a busy retail environment
- Provided excellent customer service while managing multiple customer interactions
- Maintained stock organization and store presentation to high standards
- Demonstrated reliability and attention to detail in a fast-paced setting
Electronics Assistant
BRITISH HEART FOUNDATION
Wallington
2025.04 - 2025.09
- Completed heavy packaging tasks for electronics and furniture
- Worked efficiently in a team-based environment
Music Promotions Assistant
INFLUENTIAL MUSIC
Croydon
2025.03 - 2025.04
- Conducted media research and provided promotional support for upcoming artists
- Identified target audiences and demonstrated strong communication skills
- Managed time effectively to meet project deadlines and support client objectives
Sales Ambassador
APEX SALES GROUP
Croydon
2023.07 - 2023.08
- Engaged with diverse customers across London to promote charitable causes in door to door sales
- Built healthy interpersonal connections by adapting communication styles to different demographics
- Practical experience in face-to-face communication and customer engagement
- Worked effectively in high-pressure environments requiring resilience and positivity
Education
GCSE - Science, English Language, English Literature, History, Media Studies, Psychology
HARRIS ACADEMY PURLEY
2016.09 - 2023.07
BTEC - Business, GCSE Maths
Croydon College
2023.09 - 2025.07
Psychology
KINGSTON UNIVERSITY
2025.09 - 2026.08
Skills
- Phone etiquette
- Customer service
- Reliable and Punctual
- Sales targeting
- Problem-solving
Timeline
Sports Advisor
DECATHLON
2026.03 - 2026.07
Psychology
KINGSTON UNIVERSITY
2025.09 - 2026.08
Team Member
SAVE THE CHILDREN
2025.07 - 2025.09
Electronics Assistant
BRITISH HEART FOUNDATION
2025.04 - 2025.09
Music Promotions Assistant
INFLUENTIAL MUSIC
2025.03 - 2025.04
BTEC - Business, GCSE Maths
Croydon College
2023.09 - 2025.07
Sales Ambassador
APEX SALES GROUP
2023.07 - 2023.08
GCSE - Science, English Language, English Literature, History, Media Studies, Psychology
HARRIS ACADEMY PURLEY
2016.09 - 2023.07