Summary
Overview
Work history
Education
Skills
Websites
Certification
ADDITIONAL EXPERIENCE
Timeline
Generic

Duncan Martin

Summary

Accomplished professional with expertise in leadership and management, strategic planning, and programme and project management. Demonstrates a strong ability to drive business and revenue growth through process and system improvement, continuous improvement, and lean management. Adept at stakeholder management and complex problem solving, with a keen commercial awareness. Committed to leveraging skills for impactful organisational development and success.

Overview

12
12
years of professional experience
1
1
Certification

Work history

Head of Analytics and Business Analysis

Serco Group Plc
2016.02 - 2026.04
  • Provided senior leadership and direction to a multidisciplinary team of 30+ professionals spanning business analysis, data, analytics and reporting, delivering change and insight across complex operational and contractual environments
  • Led and governed multiple concurrent initiatives and programmes, managing delivery from inception through implementation, mobilisation and transition into live operations
  • Accountable for the Business Analysis practice, defining standards, governance, methodologies and ways of working to ensure consistent, high-quality analysis aligned to organisational strategy and delivery priorities
  • Led business Improvement and change delivery using Agile frameworks, aligning multidisciplinary teams around clear outcomes, prioritized backlogs and iterative delivery to accelerate time-to-benefit
  • Championed operational excellence and performance improvement, applying Root Cause Analysis and data-led diagnostics to recover failing performance and inform tactical and strategic decision-making
  • Established and maintained strong relationships with senior internal and external stakeholders, driving cultural change towards collaboration, standardisation and evidence-based management
  • Serco (UK&E)

Head of Management Information

Serco
2019.04 - 2022.01
  • Served as a key member of the Senior Leadership Team, shaping divisional strategy and driving consistent data, insight and quality standards across the organisation
  • Led a comprehensive data management programme, resolving over 300,000 data discrepancies between Serco operational systems and the authority's digital platform
  • Established and co-chaired the Data and Insight Community of Practice in partnership with the Group Chief Data Officer, engaging senior stakeholders to shape strategic, centralised service offerings across data, business analysis and operational excellence
  • Designed and delivered a Value Driver Tree proof of concept, articulating the relationship between strategic value measures and the operational drivers influencing performance outcomes
  • Serco (Justice & Immigration)

Director of Management Information and Performance

Serco
2016.02 - 2019.04
  • Pioneered and project managed the development of an innovative performance and monitoring solution for a 10-year contract extension, working with the Senior Leadership Team to implement a mitigation strategy that reduced exposure to liquidated damages by £750K
  • Worked closely with operational teams to optimise resource and fleet utilisation, delivering employment cost savings of £250k while supporting organisation design, cultural change, standardisation and broader business transformation
  • Applied Root Cause Analysis to address underperforming contractual areas, initiating targeted improvement actions to support both tactical recovery and longer-term strategic decision-making
  • Directed the business improvement strategy, deploying Lean tools and techniques to improve operational efficiency and deliver measurable cost savings
  • Defined and led transformation and change management strategies, accelerating the delivery of process redesign and systems implementation initiatives
  • Established and embedded a Balanced Business Scorecard, introducing standardised financial and non-financial performance management, integrating scorecard reviews into monthly business reviews, and strengthening governance and management control

Principal Consultant (Operational Excellence)

PA Consulting
2015.01 - 2016.02
  • Provided consultative leadership to introduce and embed strategic business change, developing and implementing transition plans and performance frameworks within a high-profile outsourced government contract
  • Designed and delivered transformation change models using Target Operating Model (TOM) methodologies, leading large-scale workforce initiatives to improve organisational effectiveness and support budgetary outcomes
  • Led operational and executive-level forums to monitor delivery progress and address programme risks, contributing insight and strategic recommendations while introducing management control and reporting frameworks to strengthen governance and embed a culture of performance management

Management Consultant

Coriolis
2014.02 - 2015.01
  • Applied industrial engineering tools, processes and techniques to assess business readiness and align operational processes, improving machine productivity and overall efficiency
  • Led the introduction and facilitation of continuous improvement initiatives, delivering tangible benefits including reduced lead times, cost reduction and measurable quality improvements

Education

BA (HONS) - Business Studies

University of Liverpool

Lean/Six Sigma - Certified Black Belt

BCS

BCA Diploma - Business Analysis

BCS

Skills

  • Leadership and Management
  • Strategic Planning & Analysis
  • Programme & Project Management
  • Process and System Improvement
  • Continuous Improvement/Lean Management
  • Commercial Awareness / Acumen
  • Stakeholder Management
  • Business & Revenue Growth
  • Complex Problem Solving

Certification

Clearance: SC Clearance, Counter Terrorist Check (CTC), DBS Enhanced level 2

ADDITIONAL EXPERIENCE

  • Manager of Continuous Improvement – Gate Gourmet
  • May 2012 – Feb 2014
  • Operations & Continuous Improvement Manager – Royal Mail
  • Sep 2008 – May 2012

Timeline

Head of Management Information

Serco
2019.04 - 2022.01

Head of Analytics and Business Analysis

Serco Group Plc
2016.02 - 2026.04

Director of Management Information and Performance

Serco
2016.02 - 2019.04

Principal Consultant (Operational Excellence)

PA Consulting
2015.01 - 2016.02

Management Consultant

Coriolis
2014.02 - 2015.01

Lean/Six Sigma - Certified Black Belt

BCS

BCA Diploma - Business Analysis

BCS

BA (HONS) - Business Studies

University of Liverpool
Duncan Martin