Summary
Overview
Work history
Education
Skills
Languages
Work availability
Timeline

Dumitru Ticuleanu

Ipswich,Suffolk

Summary

Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach. Responsible and dedicated with proven multitasking and organisational skills. Proficient operating in fast-paced environment to coordinate paperwork, process payments and complete orders. Proactively manages shipments and coordinate deliveries with strong attention to detail and systematic approach. Responsible and dedicated with proven multitasking and organisational skills. Proficient operating in fast-paced environment to coordinate paperwork, process payments and complete orders. Proactively manages shipments and coordinate deliveries with strong attention to detail and systematic approach.

Overview

2
2
years of professional experience
5
5
years of post-secondary education

Work history

Customer Service Practitioner

mozzard
Ipswich, Suffolk
06.2022 - 12.2023
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.

Education

Master of Business Administration - it

hidro, arad
09.2010 - 06.2015

Skills

  • Customer demographics understanding
  • Graphic design proficiency
  • Promotions planning skills
  • Background in marketing
  • Copywriting abilities
  • Market research expertise
  • Pricing structures knowledge
  • Campaign development experience
  • Microsoft Office Suite
  • File management
  • Community Resources
  • Client needs assessment
  • Individual and family counseling

Languages

English
Fluent
Italian
Fluent

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

Customer Service Practitioner - mozzard
06.2022 - 12.2023
hidro - Master of Business Administration, it
09.2010 - 06.2015
Dumitru Ticuleanu