Hi, I’m
Dumitru Mihaila
London,England
Summary
Flexible Concrete Lorry Driver with extensive industry experience, highly-motivated to achieve punctual, reliable heavy-goods delivery services. Offering expertise in driving and tipping, using effective communication and organisational skill to ensure outstanding performance and productivity levels.
Highly-motivated Lorry Driver, using extensive experience in safe, responsible HGV operation to provide enhanced delivery services. Working collaboratively with continued attention to quality and safety standards for high-performing support.
Overview
24
years of professional experience
4
years of post-secondary education
Work history
London ConcreteLondon, England
Lorry driver
05.2017 - 11.2023
Job overview
- Used expert knowledge of London roads to navigate safe, swift routes for enhanced delivery timings.
- Ascertained daily delivery demands, working tirelessly and efficiently to consistently achieve within set timeframes .
- Attended regular couse training to ensure driving and operating standards consistently met current requirements.
- Safely and responsibly operated concrete machinery, consistently maintaining adherence to concrete regulations.
- Maintained comprehensive [07.00-17.00] activity and maintenance logs for thorough reference.
- Maintained thorough, up-to-date knowledge of safety regulations to ensure continued company compliance.
Easy CommunicationsBacau, Romania
Call centre advisor
03.2013 - 11.2016
Job overview
- Improved data accuracy by effectively navigating and updating Zendesk records.
- Achieved monthly revenue targets in dynamic and competitive sales environment.
- Increased average order value by 100% with targeted upselling.
- Consistently achieved average call duration and service quality targets.
- Protected customer interests by recommending cost-effective decisions and tailoring advice to match customer requirements.
- Maintained in-depth understanding of insurance product offerings to deliver high-quality advice.
- Offered best financial and lending advice to customers in line with latest legislation.
- Converted enquiries by employing effective negotiation and persuasion skills.
- Ensured full compliance with contact centre procedures and data handling processes.
- Achieved daily performance targets, aiding department progression towards sales goals.
- Successfully generated new business via telephone sales, achieving profit growth targets.
- Attended regular product training to enhance customer advice.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
- Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Maintained accurate knowledge of current services to provide informative customer advice.
- Trained junior agents on customer service excellence, boosting customer satisfaction rates.
- Increased client retention by building instant rapport and establishing customer trust.
Coblan Pub,Birrificio TorinoTorino, Italy
Chef de cuisine
07.2006 - 12.2010
Job overview
- Performed mise en place procedures in collaboration with kitchen staff to facilitate smooth, efficient service outcomes.
- Planned popular promotional menu additions based on seasonal pricing and product availability.
- Arranged regular equipment maintenance and servicing, maintaining functional kitchen machinery.
- Inventoried food, ingredient and supply stock to prepare and plan vendor orders.
- Trained junior chefs in required culinary techniques, improving overall kitchen productivity and performance.
- Achieved targets for staff safety, kitchen sanitation and proper food handling and storage.
- Obtained fresh ingredients from local farms, maximising kitchen sustainability.
- Produced high volumes of fresh, quality plates, meeting peak restaurant demand.
- Sanitised equipment and kitchenware to adhere to hygiene and cleanliness protocols.
- Properly handled and stored raw ingredients, minimising illness and cross-contamination risks.
- Trained and managed kitchen staff, issuing disciplinary action and conducting performance reviews.
- Planned promotional menu additions based on seasonal pricing and availability, minimising kitchen spending.
Police of BacauBacau, Romania
Police officer
01.2000 - 11.2004
Job overview
- Responded quickly to emergency situations, leading calm and effective negotiations with suspects to diffuse highly charged situations.
- Diffused potentially volatile situations by employing proven de-escalation and conflict management techniques.
- Conducted [Number] official investigations by interviewing key personnel, gathering evidence and taking official statements.
- Aided investigations through strategic interviewing and statement taking of victims, suspects, witnesses and informants.
- Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
- Produced comprehensive crime reports with meticulous attention to detail.
- Assessed and verified information given in victim and witness statements to improve investigation workflow.
- Provided visible presence in inner-city areas, deterring crime through on-foot and mobile patrol duties.
- Supported rescue efforts in emergency situations by directing traffic, administering emergency medical aid and removing people from dangerous areas.
- Filled out daily citation logs and submitted to supervisors at end of shift.
Education
Liceul de Marina GiurgiuRomania
GCSEs from Maritim Highschool
09.1988 - 06.1992
University overview
- Completed professional development in sailing boats
Skills
- LGV driving
- Product distribution
- Manual labour
- HGV driving
- Tail-lift operation
- Trunking
- Cargo loading and unloading
- International long-distance driving
- Route and schedule planning
- Radio communications
- UK transportation laws
- Driver CPC
- Pre-loading inspections
- UK driving regulations
- Safety compliance
- Vehicle defect reporting
- Client communication
- Truck safety inspections
- Logistical planning
- Logbook maintenance
- Delivery record management
- HGV maintenance
- Class 1 HGV certified
Languages
English
Fluent
Italian
Advanced
French
Intermediate
Romanian
Native
Timeline
Lorry driver
London Concrete
05.2017 - 11.2023
Call centre advisor
Easy Communications
03.2013 - 11.2016
Chef de cuisine
Coblan Pub,Birrificio Torino
07.2006 - 12.2010
Police officer
Police of Bacau
01.2000 - 11.2004
Liceul de Marina Giurgiu
GCSEs from Maritim Highschool
09.1988 - 06.1992
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