Dumitru Emil Lazar
West London
Summary
Highly organised and enthusiastic professional with a strong sense of humour and stamina. Demonstrates excellent communication skills, both verbal and written, and the ability to work well in a team. Known for a friendly, caring, and patient approach, combined with an outgoing personality and common sense. Possesses in-depth knowledge of local areas and services, maintaining a calm under pressure while ensuring a professional appearance at all times.
Overview
18
18
years of professional experience
7
7
years of post-secondary education
Work History
Day Concierge / Host
Home House
Marble Arch, United Kingdom
06.2023 - 11.2024
- Company Overview: Private Membership Club with 23 rooms
- Greetings visitors of the private club and the guests of the hotel
- Provide the best luxury services to all the customers
- Helping with luggage and service taxi the guests of the house
- Explain the history of the Home House and show them around the club
- Using Seven Sister system for all the booking (restaurant, club, drawing room, bar)
- Checking in the system all the visitors and the members (5000 members)
- Private Membership Club with 23 rooms
- Enhanced guest satisfaction by providing excellent customer service.
- Ensured smooth operations for daily concierge activities.
- Maintained professional demeanour whilst dealing with difficult situations.
- Facilitated efficient check-ins and check-outs for seamless guest transitions.
- Greeted and checked-in guests promptly and professionally.
Concierge
One West Point
West London
06.2022 - 06.2023
- Company Overview: Luxury new apartments in West London with 701 apartments
- Providing information about the community, including where to shop for groceries, what time trash pickup occurs, or how to reach emergency services
- Using SALTO system for creating new key, monitoring CCTV and patrolling building
- Scheduling repair work on items such as air conditioning units, plumbing leaks, broken windows, or leaky roofs
- Yardy system, Café rent training and using on daily basis
- HIK system CCTV operate and investigate when required
- Providing security services such as monitoring the premises, responding to emergencies, conducting patrols, and performing background checks on residents and employees
- Coordinating with contractors to repair or replace broken fixtures or appliances in rental units
- Arranging for transportation services such as taxis or car rentals for residents who are unable to drive
- Coordinating with contractors to repair or replace broken fixtures or appliances in rental units
- Providing concierge services such as arranging spa appointments, ordering flowers, and booking airplane tickets
- Communicating with residents to address concerns or complaints about the building or community
- Booking appointments for residents with hair stylists, massage therapists, or other service
- Luxury new apartments in West London with 701 apartments
- Provided local attraction and event information for enhanced hotel stays.
- Kept reservations systems up-to-date for clear availability management.
Concierge
Centre Point Residences
08.2020 - 08.2022
- Company Overview: Almacantar Luxury Apartments
- Great all the residents and all the visitors
- Spike System and Traka Key system using on daily basis
- Covering concierge desk whenever needed and all training done for concierge position
- Maintain the clean area and security all the time in front of the building and in lobby area
- Delivery all parcels to the apartment and food delivery
- Recognition of all the resident by name and offering them 5-star service
- Covering the loading bay when deal with all the parcels and all contractors
- Almacantar Luxury Apartments
- Delivered exceptional service to VIP guests, exceeding expectations.
- Responded swiftly to guest inquiries, ensuring satisfaction.
- Managed front desk operations effectively during peak hours.
- Managed reservation system accurately, reducing booking conflicts.
Doorman
Sheraton Grand Park Lane
12.2019 - 08.2020
- Help guests buy tickets to shows or local attractions, make reservations at restaurants and arrange for a massage or spa treatment
- Organize and arrange transport for the guest
- Parking the cars for all residents and all the guest coming to the hotel on demand
- Ensured guest safety by monitoring all entrances and exits.
- Maintained professional appearance to uphold hotel brand image.
- Promoted a welcoming atmosphere for guests through courteous greeting.
- Assisted with luggage, contributing to guest satisfaction.
- Used outstanding interpersonal skills to resolve [Type] incidents calmly and professionally.
Doorman
Flemings Mayfair Hotel
Mayfair
01.2017 - 01.2019
- Responsible for opening doors and screening visitors and deliveries
- He will often provide other courtesy services such as signing for packages, carrying luggage between the elevator and the street, or hailing taxis for residents and guests
- Cover concierge desk and parking the guest car at request
- Promoted a welcoming atmosphere for guests through courteous greeting.
- Ensured guest safety by monitoring all entrances and exits.
- Enhanced customer experience with prompt service and polite communication.
- Assisted with luggage, contributing to guest satisfaction.
- Maintained professional appearance to uphold hotel brand image.
Doorman and Luggage Porter
Marriott County Hall London
01.2015 - 01.2017
- To ensure that all guests needs are met, and then exceeded through an efficient and prompt manner
- Assist guests on both arrival and departure with luggage
- Keep the front of the hotel clean and tidy at all times
- Keep the entrance and exit of the car park clear of obstruction hotel
- Valet Parking for all residents of the hotel and for the Gill rays Restaurant
- Covering concierge desk by day and night shift
- Coordinated taxi services for guests, ensuring timely transportation.
- Conducted regular security checks, promoting a safe environment.
- Reported any suspicious activity immediately to the security team.
- Assisted reception staff during busy periods which led to improved efficiency.
- Assisted guests with luggage to ensure comfortable stay.
Doorman, Marching Guard Security
Grand Emperor Macau
Macau, China
01.2013 - 01.2015
- Company Overview: Located in Macau, China
- Greeting the guests, assisting the guests with their luggage during their check in- check out and to the rooms
- Delivering newspapers, parcels or messages promptly within hotel standards
- Patrol every half an hour around the building
- Located in Macau, China
- Ensured public safety by patrolling assigned areas diligently.
- Enhanced security with vigilant surveillance of premises.
- Patrolled various areas, ensuring a safe environment for all.
Luggage Porter
Hotel Ambasador Bucharest
Bucharest, Romania
01.2007 - 01.2013
- Greeting the guests, assisting the guests with their luggage during their check in- check out and to the rooms
- Delivering newspapers, parcels or messages promptly within hotel standards
- Welcome guests in a hospitality establishment and provide a variety of services: offering information about surroundings, calling taxis, handling baggage, making dinner reservations and travel arrangements, and running errands
- They are also required to report to managers and fulfil special requests
- Assisted guests with luggage to ensure comfortable stay.
Education
Top up - Business and Management
University of Bolton
01.2023 - 01.2024
Hospitality and Tourism College -
Economic Viilor
01.2003 - 01.2006
The Higher National Diploma (HND) - business and management
Regent College London
01.2020 - 01.2023
Skills
- Good organisational ability
- Sense of humour
- Enthusiasm
- Stamina
- Friendliness
- Caring
- Patience
- Outgoing personality
- Common sense
- Excellent communication skills
- Ability to work well in team
- Knowledge of local area
- Hotel services knowledge
- Calm under pressure
- Excellent communication
- Professional appearance
Accomplishments
- 2014, Employee of the month for three months consecutive (Grand Emperor Macau China)
- 2015, Employee of the year (Grand Emperor Macau China)
- 2018, Charity Project work (Flemings Mayfair Hotel)
- 2021, Employee of the month (Centre Point Resident-Residence)
Hobby
- Team sports
- Volunteering
- Blogging
- Club membership
- Painting & Drawing
- Mentoring and coaching
- Travelling
- Gaming
Timeline
Day Concierge / Host
Home House
06.2023 - 11.2024
Top up - Business and Management
University of Bolton
01.2023 - 01.2024
Concierge
One West Point
06.2022 - 06.2023
Concierge
Centre Point Residences
08.2020 - 08.2022
The Higher National Diploma (HND) - business and management
Regent College London
01.2020 - 01.2023
Doorman
Sheraton Grand Park Lane
12.2019 - 08.2020
Doorman
Flemings Mayfair Hotel
01.2017 - 01.2019
Doorman and Luggage Porter
Marriott County Hall London
01.2015 - 01.2017
Doorman, Marching Guard Security
Grand Emperor Macau
01.2013 - 01.2015
Luggage Porter
Hotel Ambasador Bucharest
01.2007 - 01.2013
Hospitality and Tourism College -
Economic Viilor
01.2003 - 01.2006
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