dumile daisy mkhwanazi
Carlswald, Midrand
Summary
Service-oriented professional with experience in front desk operations, managing phone calls, scheduling appointments, and greeting visitors. Strong communication skills and ability to handle customer queries, ensuring smooth day-to-day operations in busy environment. Adept at using office software and maintaining organised records.
Overview
5
5
years of professional experience
2027
2027
years of post-secondary education
1
1
Certification
Work History
Reception Assistant
denver pillay
bryanston,Randburg, south africa
03.2026 - Current
- Welcomed guests and clients in friendly, positive manner.
- Welcomed visitors at the front desk, providing immediate assistance and directing them to appropriate contacts.
- Maintained a tidy and welcoming reception area, upholding company standards for cleanliness.
- Greeted visitors warmly, providing a professional first impression of the organisation.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Handled mail and deliveries, distributing correspondences promptly to staff and managing outgoing post.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Carried out basic day-to-day administrative tasks to support staff needs.
- Captured and processed client information, entering data into online systems for wider company use.
- Facilitated smooth check-in and check-out for guests, maintaining high levels of customer satisfaction.
Waitress Supervisor
devan govender
vorna valley,midrand, south africa
03.2021 - 02.2026
- Greeted new customers and offered immediate seating assistance.
- Laid tables with clean cutlery, crockery and glassware throughout sittings.
- Answered phones politely and promptly while accurately recording and confirming reservations.
- Managed reservations and cancellations, updating booking systems to improve efficiency and organisation.
- Handled customer complaints with diplomacy, achieving satisfactory resolutions.
- Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts.
- Trained new staff members in food and drink service, POS systems operation and restaurant cleaning protocols.
- Helped bar staff prepare garnishes and restock inventory before service.
- Supervised team of waitresses, delegating tasks and managing schedules for optimal staff utilisation.
Education
NQF Level 4 - adult matric
skills academy
online courseNQF Level 3 - high school
Qoqa Secondary School
Orange Farm, GPSkills
- Customer relationship management
- Telephone etiquette
- Data entry
- Front desk operations
- Professional communication
- Client information processing
Languages
English
Upper Intermediate
B2
Certification
- Elderly care assistant
- Waitron
- First Aid
- code 8 Licence
Interests
- Team Sports and community theatre
- Animal rescue and peer counselling
- Reading
Timeline
Reception Assistant
denver pillay
03.2026 - Current
Waitress Supervisor
devan govender
03.2021 - 02.2026
NQF Level 4 - adult matric
skills academy
NQF Level 3 - high school
Qoqa Secondary School