Dulmini Manawaduge
St. Albans,Hertfordshire
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Friendly and resourceful Customer Service Assistant with knack for resolving issues quickly and keeping customers happy. Always focused on creating positive experiences, leading to high customer satisfaction and repeat business. Known for clear communication and proactive approach in busy environments.
Offering strong communication, problem-solving, and interpersonal skills. Knowledgeable about handling customer inquiries, resolving issues, and providing support with positive attitude.
Overview
2
2
years of professional experience
Work history
Customer service assistant
Tesco
St Albans, Hertfordshire
10.2022 - Current
- Applied conflict management to stressed and concerned customers.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Adhered strictly to policies and procedures for continued company compliance.
- Collaborated well within a team setting, fostering a positive working atmosphere .
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Managed time efficiently during peak hours to limit customer waiting periods.
Education
Higher National Diploma - Human Resource Management
University of Northampton
Northampton /2019 - /2021
Bachelor of Arts - Business and Management
University of Northampton
Northampton /2019 - /2022
MSC - Logistics and Supply Chain Management
University of Hertfordshire
Hatfield /2022 - /2024
A-Levels - Commerce
Buddhist Ladies's College
Sri Lanka /2016 - /2018
Skills
Microsoft Office: Word, Excel (advanced), PowerPoint, Outlook
Data Entry: Entering and maintaining data into databases or CRM systems
Communication Tools: Slack, Microsoft Teams, Zoom, Skype
Time efficiency
Interpretation: Simultaneous and consecutive interpreting for meetings
Multitasking: Handling multiple customer queries simultaneously
Active Listening: Understanding customer needs and providing solutions Communication Skills: Strong written and verbal communication, presentations, and interpersonal skills
Leadership: Leading teams, delegating tasks, and mentoring junior staff
Attention to Detail: Ensuring accuracy and consistency in all work produced
References
References available upon request.
Timeline
Customer service assistant
Tesco
10.2022 - Current
Higher National Diploma - Human Resource Management
University of Northampton
/2019 - /2021
Bachelor of Arts - Business and Management
University of Northampton
/2019 - /2022
MSC - Logistics and Supply Chain Management
University of Hertfordshire
/2022 - /2024
A-Levels - Commerce
Buddhist Ladies's College
/2016 - /2018
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