Microsoft Office
Dulcie Rooney
Communications Officer
Nuneaton
Summary
Calm, compassionate, and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills.
Poised to contribute to team success and achieve positive results but also confident to work under own initiative.
Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
21
21
years of professional experience
Work History
Police Communications Officer
Warwickshire Constabulary
10.2008 - 12.2024
- Worked alongside various law enforcement agencies for effective emergency coordination.
- Assisted distressed citizens promptly, employing active listening and empathy skills.
- Simultaneously managed multiple phone lines, triaging emergencies and coordinating effective responses.
- Handled non-emergency calls professionally, directing callers towards appropriate resources or departments as needed.
- Managed high-pressure situations calmly, providing accurate information to first responders during critical incidents.
- Maintained precise records of calls and incidents, ensuring clarity in documentation and reports.
- Participated in ongoing professional development, staying up-to-date on best practices for police communications procedures.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Assisted callers in emergency situations with appropriate information and support.
Conveyancing Assistant
Drew Jones Solicitors
06.2004 - 08.2008
- Prepared legal documents such as contracts, transfers, and mortgage deeds, ensuring accuracy and compliance with relevant regulations.
- Conducted thorough searches against properties to identify potential issues or risks for clients before proceeding with transactions.
- Meticulously maintained document management and client file organization. Including records of all correspondence and documentation related to property transactions for easy reference and retrieval.
- Provided personalised support throughout the conveyancing process by updating clients regularly via phone, email, and mail on the progress of their transactions, thus fostering trust and confidence in the firm's services.
- Prepared Completion Statements and associated invoices for submission to clients to enable completion finances to be available and used accordingly on completion of the transaction
Education
Associate Ilex - Law
Coventry College
Coventry, United Kingdom 04.2001 -
O Level And CGSE - English, Maths, History, German, Science, RE
Blue Coat School
Coventry, United Kingdom 04.2001 -
Skills
Public safety
Information gathering
Multi-line phone system
Call assessment and management
Confidentiality
Caller engagement
Teamwork
Computer skills
Multitasking Abilities
Dependable and responsible
Reliable
Accurate
Software
Bespoke Software for Policing
Conveyancing Software
Accomplishments
Received a Commendation from Chief Inspector for actions taken regarding report of a missing person and support provided to the family.
Awarded a Local Policing Directorate Commendation from Assistant Chief Constable for professionalism, resilience and communication skills
Timeline
Police Communications Officer
Warwickshire Constabulary
10.2008 - 12.2024
Conveyancing Assistant
Drew Jones Solicitors
06.2004 - 08.2008
Associate Ilex - Law
Coventry College
04.2001 -
O Level And CGSE - English, Maths, History, German, Science, RE
Blue Coat School
04.2001 -