Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
Generic
Duilio, Maria Antonio La Manna

Duilio, Maria Antonio La Manna

London,Lonon

Summary

A highly skilled and results-driven Restaurant Manager with over 5 years of experience in overseeing daily operations, driving customer satisfaction, and ensuring profitability in fast-paced dining environments. Adept at leading and motivating teams, optimizing staff performance, and managing budgets while maintaining exceptional food quality and service standards. Expertise in inventory management, staff training, and implementing effective marketing strategies to boost revenue. Known for fostering positive relationships with both customers and staff, creating a welcoming atmosphere, and ensuring compliance with health and safety regulations. Passionate about delivering an outstanding dining experience and driving continuous operational improvements.

Overview

10
10
years of professional experience
1
1
Certification

Work history

Senior Restaurant Manager

Ixchel London
London, City of London
10.2024 - Current
  • Coordinated marketing campaigns to boost brand visibility.
  • Ensured compliance with health and safety standards for a safe workplace.
  • Implemented budgeting controls to maintain financial stability.
  • Developed partnerships within the industry for beneficial collaborations.
  • Worked with General Manager to determine effective business strategies, achieving +4% gross profit goal within first 3 Month of employment.
  • Motivated management and staff teams to consistently deliver high quality, customer-focused service and maintaining customer satisfaction score of 4.7 from 4.3 on google reviews.
  • Controlled resources by department or project and tracked use in TISSL HUB.
  • Coordinated hiring, recruitment and training strategies to build a successful team.
  • Implemented new menus, improved dining experience.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly.
  • Conducted regular inspections for adherence to food hygiene norms and standards.
  • Coordinated events and parties to increase restaurant revenue.
  • Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
  • Monitored stock levels regularly; minimised waste and over-ordering incidents.
  • Managed staff rosters for optimal productivity and efficiency.
  • Achieved financial goals through rigorous restaurant budgeting and forecasting.
  • Created team building initiatives to encourage upselling and meet revenue targets.
  • Negotiated with suppliers to obtain quality ingredients at excellent prices.

(Multi-Site) Restaurant Manager

Ivy Collection
London, London
08.2022 - 10.2024


  • Oversaw budgeting and financial planning, maintained profitable margins whilst ensuring top-notch service quality.
  • Trained new team members, enhanced service quality.
  • Conducted regular meetings with staff; communicated updates and received feedback.
  • Ensured compliance to health and safety regulations for safe dining environment.
  • Monitored stock levels regularly; minimised waste and over-ordering incidents.
  • Tracked key performance indicators on a weekly basis; identified areas needing improvement.
  • Coordinated events and parties to increase restaurant revenue.
  • Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
  • Developed, implemented and communicated business plans to promote profitable food and beverage sales.
  • Resolved complaints calmly and professionally to achieve positive customer outcomes.
  • Completed accurate end-of-day financial routines for cash and card transactions.
  • Prepared rotas to achieve stable coverage while minimising payroll costs.

Supervisor/Assistant Manager

Bill's Restaurant
London
08.2020 - 08.2022
  • Supervised staff during busy periods for smooth operations.
  • Monitored food quality control procedures diligently, maintaining highest standards of dishes served.
  • Collaborated closely with Restaurant Manager on promotional activities to boost patronage.
  • Trained new starters, ensuring consistency in service delivery.
  • Coordinated table reservations, minimising waiting times for customers.
  • Managed supply inventory to avoid shortages or excesses.
  • Ensured compliance with health and safety standards at all times.
  • Organised special events and functions, including receptions, parties and corporate lunches.
  • Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
  • Resolved complaints calmly and professionally to achieve positive customer outcomes.
  • Monitored and maintained stock levels for maximised efficiency and minimised waste.
  • Completed accurate end-of-day financial routines for cash and card transactions.
  • Planned staff rotas to meet customer demand whilst remaining under budget.
  • Reconciled cash and credit card transactions to maintain accurate records.

Head Waiter

Le Pont De La Tour (D&D London)
City of London
06.2020 - 08.2020
  • Delivered quality service by providing warm and welcoming environment.
  • Handled customer complaints with poise and grace.
  • Organised seating for groups and guests with special needs.
  • Encouraged repeat business by presenting clean and welcoming dining environment.
  • Followed checklists for shift start and end to help with smooth transitions.
  • Tended to buffet and made sure food items were quickly replenished.
  • Maximised covers by monitoring dining room for seating availability.
  • Completed finishing touches such as garnishes on dishes before final delivery.
  • Upsold sides and beverages to increase restaurant revenue.
  • Disinfected dining and kitchen areas.
  • Prepared cutlery and napkins to pristine standards.
  • Upheld food handling and safety standards.
  • Promptly cleared and set tables to minimise wait times.
  • Pleasantly greeted guests and offered to take drink orders while assisting with menu familiarisation.
  • Processed payments efficiently to reduce customer wait times.
  • Worked closely with chef to provide tasty options for guests with food allergies or intolerances.
  • Conducted inventory checks for smooth operation of the restaurant.
  • Handled cash transactions and end-of-day accounting tasks ensuring financial accuracy.
  • Ensured compliance with health and safety regulations within the restaurant premises.
  • Trained new staff members, promoting consistent service standards across the team.
  • Trained team in reservation and point-of-sale systems, leveraging mastery of OpenTable and Lightspeed POS.

Warehouse Operative

Amazon Logistics
City of London
04.2020 - 07.2020
  • Exceeded targets for items picked by performing thorough checks to maintain excellent quality assurance.
  • Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
  • Completed work following safety rules for best working practices.
  • Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
  • Picked and packed fresh produce with care and attention, handling raw meat and fish safely and hygienically.
  • Optimised storage areas to maximise access and meet different weight, size or shape requirements.
  • Accurately collected goods from various warehouse locations, working with precision and care to minimise order errors.
  • Coordinated stock deliveries to maintain stable product lines.
  • Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
  • Used conveyor systems to move heavy items across internal spaces.
  • Accurately and efficiently picked and despatched products, exceeding time and accuracy targets.
  • Minimised product damage, ensuring goods were correctly handled and stored to task specifications.

Commis Waiter/Head Waiter

German Gymnasium Restaurant, (D&D London)
London, LND
07.2019 - 08.2020
  • Helping the waiters to serve the dishes
  • In addition, also worked on the pass directing the commis, and coffee maker/runner
  • Delivered quality service by providing warm and welcoming environment.
  • Handled customer complaints with poise and grace.
  • Organised seating for groups and guests with special needs.
  • Followed checklists for shift start and end to help with smooth transitions.
  • Served food to guests at proper temperatures by bringing items to table immediately.
  • Prepared cutlery and napkins to pristine standards.
  • Upheld food handling and safety standards.
  • Covered large parties and events, anticipating planning and staffing needs.
  • Worked closely with chef to provide tasty options for guests with food allergies or intolerances.
  • Pleasantly greeted guests and offered to take drink orders while assisting with menu familiarisation.
  • Liaised with bar and kitchen staff to maintain seamless customer service outputs and ensure timely delivery of food and beverages.
  • Maintained knowledge of menu items, leading to accurate order taking.
  • Enhanced customer satisfaction by promptly attending to queries and requests.
  • Managed table settings for optimal dining experience.
  • Explained dish components clearly to inform customers' decisions.
  • Cleaned and set tables quickly after customers left to maximise restaurant capacity.
  • Increased order value by upselling sides, drinks and desserts.

Waiter

QuattroVenti Restaurant
Palermo (Sicily)
06.2015 - 07.2019
  • Checked in with customers during meals to check orders were received correctly and met guests' expectations.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
  • Welcomed guests with warmth and enthusiasm, recommending beverage and snack choices based on customer preferences.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Shared product knowledge to make targeted recommendations, upsell products and boost transaction value.
  • Checked menus to verify current selection availability, updating accordingly to avoid customer disappointment.
  • Regularly checked on guests to ensure satisfaction, upselling drinks and side orders to increase revenue.
  • Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
  • Provided attentive, professional front-of-house service by checking reservations and showing guests to correct tables.
  • Assisted in food preparation, resulting in timely service delivery.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.

Education

Diploma of Higher Education - Science and Economy High School

Ugo Mursia High School
Carini (Sicily)
06.2019

Skills

  • Front of House (FOH) training
  • Guest dispute resolution
  • Strong work ethic
  • Hospitality business management
  • Front of House (FOH) recruitment
  • Passion for customer satisfaction
  • Order delivery practices
  • Inventory control and record keeping
  • Waste reduction
  • Dynamic, friendly
  • Employee feedback management
  • Restaurant cost control
  • Performance improvement
  • Problem solving

Languages

Italian
Native language
English
Fluent
French
Intermediate
B1
Spanish
Intermediate
B1

Certification

WSET Level 2

Timeline

Senior Restaurant Manager

Ixchel London
10.2024 - Current

(Multi-Site) Restaurant Manager

Ivy Collection
08.2022 - 10.2024

Supervisor/Assistant Manager

Bill's Restaurant
08.2020 - 08.2022

Head Waiter

Le Pont De La Tour (D&D London)
06.2020 - 08.2020

Warehouse Operative

Amazon Logistics
04.2020 - 07.2020

Commis Waiter/Head Waiter

German Gymnasium Restaurant, (D&D London)
07.2019 - 08.2020

Waiter

QuattroVenti Restaurant
06.2015 - 07.2019

Diploma of Higher Education - Science and Economy High School

Ugo Mursia High School

Similar Profiles

Create profile
Duilio, Maria Antonio La Manna