Duduetsang D Pholoba
Edinburgh
Summary
Experienced and approachable individual with professional, friendly and polite manner. Confident, quick learner comfortable working in fast-paced environments. Maintains excellent quality standards through thorough checks and proactively suggesting process improvements.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Cleaner-Residential services
Heriot-Watt University
Edinburgh, Scotland
2025.02 - Current
- Took on additional responsibilities during staff shortages demonstrating flexibility and commitment.
- Assisted with seasonal deep cleans, contributing towards a fresher environment after periods of heavy use.
- Ensured the provision of clean towels and toiletries for guest satisfaction in hotel suites.
Domestic assistant
NHS LOTHIAN
Edinburgh, City of Edinburgh
2023.09 - 2024.03
- Performed cleaning duties including vacuuming and dusting, consistently meeting domestic schedule objectives.
- Sanitised patient rooms, bathrooms, and communal areas, achieving 100% compliance rate with health and safety regulations.
Data Entry
Geo Solutions
Gaborone, Botswana
2022.02 - 2022.11
- Employed specialized software to manage client records and data, ensuring precision in data entry to prevent mistakes.
- Collaborated with term members to improve data entry processes . resulting in 15% increase in efficiency.
Call Centre Agent
Orange
Gaborone, Botswana
2016.02 - 2021.11
- Handled and achieved 95% first-call resolution rate,, ensuring efficient problem resolution.
- Built positive customer rapport through friendly, professional communication.
Education
GCSEs - English And Mathematics
Moshupa Senior Secondary School
BotswanaSkills
- Team Work
- Completing tasks in timely manner
- Flexible and Reliable
- Interpersonal skills
- Attention to detail
- Customer Service
Certification
- Basic First Aid Awareness, 04/01/23, Florence Academy
- Fire Safety, 04/01/23, Florence Academy
References
- Ms Jeanette Murphy jcm1@hw.ac.uk
- Ms Delicia Moikabi moikabidelicia@gmail.com
Timeline
Cleaner-Residential services
Heriot-Watt University
2025.02 - Current
Domestic assistant
NHS LOTHIAN
2023.09 - 2024.03
Data Entry
Geo Solutions
2022.02 - 2022.11
Call Centre Agent
Orange
2016.02 - 2021.11
GCSEs - English And Mathematics
Moshupa Senior Secondary School