Duc Long Trinh ( Lucas )

Duties: I greeted guests as they entered the lounges and consistently

provided them with a personalised experience to appreciate. I do my

best to accommodate needs of guests by informing them of the

variety of dishes available and any allergens they may contain.

I eagerly accepted and participated in all the training offered to expand my knowledge and skills in food and beverage department to better serve our guests.

Communication is a vitally important skill, and having an effective open channel between everyone is essential.

The Rosebery Lounge was awarded the best traditional afternoon tea in entire United Kingdom in 2023, and being part of the team gave me a delightful sense of career fulfilment.

Duties: I started my professional life as a commis de rang at the

Rosebery, this position taught me to be more adaptable and flexible, as

well as to adapt to the requirements and standards of the five-star hotel

industry. During my ten months in this position, I have gained a deeper

understanding of the company's service quality and culture.

Duties: In my role as Supervisor at the restaurant, I was responsible for overseeing daily operations, including coordinating staff schedules, managing team workflow, and ensuring high-quality service standards. My duties involved monitoring food quality and presentation, addressing customer inquiries and complaints effectively, and enforcing hygiene and safety protocols. Additionally, I provided continuous training and support to the team, fostering a positive working environment focused on excellent customer experience and operational efficiency. This position significantly strengthened my leadership, problem-solving, and communication skills, preparing me to handle diverse situations confidently.

Duties: In my first employment in the United Kingdom as a Food Runner, I was primarily responsible for efficiently delivering food orders to customers, clearing and resetting tables, and maintaining cleanliness throughout the dining area. This role enhanced my understanding of UK hospitality standards, sharpened my observational skills to effectively anticipate and meet customer needs, and deepened my knowledge of food hygiene practices. Additionally, it significantly improved my communication skills, enabling me to consistently ensure customer satisfaction.

After two months in this role, I was promoted to Waiter, where my responsibilities expanded to include directly taking guest orders, recommending menu items, addressing customer inquiries, and providing attentive, personalized table service to enhance the dining experience.

Duties: As a Barista, I professionally crafted and served a diverse selection of coffee, tea, and speciality beverages, consistently ensuring exceptional quality and customer satisfaction. I effectively operated espresso machines, grinders, and other beverage preparation equipment with precision. Additionally, I maintained strict hygiene and cleanliness standards, regularly cleaning equipment and workspace areas to provide customers a welcoming, comfortable, and sanitary environment.

Duties: I contribute to the hygiene of the bar area. I clean and sanitise

glasses, equipment, and utensils. I also remove emptied glasses and

bottles from tables and counters to maintain a clean and welcoming

environment for customers.

I assist bartenders with duties such as garnish preparation, fruit cutting,

beer pouring, ingredient retrieval, and cocktail preparation. My

assistance allows bartenders to concentrate on making beverages and

promptly serving customers.

In addition, teamwork is essential to success in the hospitality industry,

and working with people from various countries allowed me to increase

my knowledge and confidence in hospitality.