Summary
Overview
Work history
Education
Skills
References
Timeline
Generic
Duary Cardoso dos Anjos

Duary Cardoso dos Anjos

Birmingham,west midlands

Summary

As an aspiring civil engineer, I focus on infrastructure design and project management. I have strong analytical skills and practical knowledge in FEA software, which enables me to contribute to the success of projects.


My commitment to workplace safety, adherence to regulations, and ability to effectively communicate technical information to non-technical staff make me a valuable team member.


I am dedicated, adaptable, and possess exceptional leadership skills, with a solid foundation in customer service and team coordination. I have proven my ability to manage high-pressure environments and ensure seamless operations. I am eager to leverage these abilities to make a meaningful impact in an engineering role.

Overview

14
14
years of professional experience

Work history

Cabin manager

Ryanair
Birmingham, west midlands
06.2013 - Current
  • Ensured passenger safety by enforcing strict adherence to aviation regulations.
  • Provided premium customer service for increased passenger satisfaction.
  • Coordinated cabin crew activities to optimise flight operations.
  • Led team briefings, and improved communication and performance.
  • Managed in-flight services, resulting in efficient operation and satisfied customers.
  • Conducted cabin inspections for passengers' safety assurance.
  • Responded quickly to emergencies, ensured passenger wellbeing at all times.
  • Facilitated regular training sessions for crew development and skill enhancement.
  • Collaborated effectively with cockpit crew for seamless flight operations.
  • Administered first aid when necessary ensuring passenger health was not compromised.
  • Fostered a harmonious work environment through effective team coordination.
  • Handled special needs of children, elderly and individuals with disabilities.
  • Managed emergency response actions following established procedures for evacuation and passenger safety.
  • Administered basic medical care to passengers in distress and conveyed important information to qualified medical teams.
  • Actioned tasks and responsibilities assigned during pre-flight briefings.
  • Operated in compliance with all airline and aviation regulations, ensuring complete compliance with safety and security procedures.
  • Represented organisation during internal and external meetings in line with set policies.
  • Conducted tours of the establishment following facility guidelines and safety standards.
  • Oversaw and mentored junior flight attendants on proper procedures and crew standards.
  • Performed detailed, engaging in-flight safety briefings to guarantee passenger and crew health and safety.
  • Trained crew members in company policies and industry best practices.
  • Met and escorted aircrew and passengers through Customs and Immigration upon arrival.
  • Trained new crew members in safety protocols and established processes to foster top performance.
  • Attended training opportunities to maintain updated knowledge on international and national aviation regulations.
  • Delegated and managed duties of 4+ crew members, including cabin supervisors and supernumeraries, through proactive action and good communication.
  • Reported annual incidents in line with health and safety procedures.
  • Recorded test results using internal reporting systems.
  • Acted as a visible and available health and safety resource in the field by consulting with staff, modelling safe behaviours and encouraging model behaviours.

Customer service supervisor

Massimo Duty
lisbon, Portugal, Sintra
02.2011 - 12.2012
  • Promoted customer satisfaction by providing excellent service.
  • Assisted customers to find desired clothing items.
  • Managed stock control effectively for optimal turnover.
  • Increased sales with effective product promotion strategies.
  • Resolved customer complaints professionally, promoting brand reputation.
  • Coordinated visually appealing window displays to attract potential customers.
  • Handled till operations efficiently, reducing queue times.
  • Conducted inventory checks regularly, minimising stock discrepancies.
  • Collaborated with team members during peak periods for smooth operation.
  • Facilitated efficient shop floor layout changes, enhancing shopper navigation ease.
  • Trained new staff members on company policies and procedures resulting in quicker assimilation into the team.
  • Processed returns and exchanges smoothly, encouraging repeat business from satisfied customers.
  • Participated actively in store meetings for continual improvement of sales performance.
  • Prepared orders for customers with wrapped, bagged and boxed items.

Education

Bachelor of Engineering - engineering

Open University
Milton Keynes
09.2021 -

Skills

  • Data analysis
  • Time management
  • Civil engineering basics
  • Manufacturing processes knowledge
  • Environmental impact assessment
  • Physics knowledge
  • Adaptability to new technologies
  • Professional communication
  • Data interpretation
  • Mathematics
  • Electrical circuitry basics
  • Report writing
  • Engineering drawing interpretation
  • Product development cycle understanding
  • Renewable energy systems familiarity
  • Project planning
  • Circuit analysis
  • Structural engineering
  • Product development
  • Manufacturing processes
  • Finite element analysis
  • Engineering principles knowledge
  • Simulation software use
  • Component testing
  • Risk assessment capabilities
  • Knowledge of safety regulations
  • Design for manufacture
  • Structural analysis
  • Resilience under pressure
  • Effective time management
  • Adapting to new technologies
  • Communication with non-technical staff
  • Inventive thinking
  • Project management
  • Energy systems understanding
  • Technical documentation writing
  • Vibration analysis
  • Team Leadership
  • Computer networking skills
  • Interpersonal skills
  • Workplace safety
  • Risk Assessment
  • Risk mitigation
  • Material science fundamentals
  • Thermodynamics understanding

References

References available upon request.

Timeline

Bachelor of Engineering - engineering

Open University
09.2021 -

Cabin manager

Ryanair
06.2013 - Current

Customer service supervisor

Massimo Duty
02.2011 - 12.2012

Similar Profiles

Create profile
Duary Cardoso dos Anjos