High School Diploma -
Lewes Tertiary College
Lewes ,East Sussex07.1994
Duane Dickens
07523 733 471
Clapham Common,London
Summary
Independent Resourceful Travel Consultant passionate about providing dream experiences in leisure holidays and Business travel. . Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures. years of industry experience. Terrific communicator with base of loyal clientele. Consistently delivers best client experiences resulting in repeat business.
Education
Tourism Operation And Management – Level 5 - Travel And Tourism
Skill UP LTD
207 Regent Street London 01.2023 - Current
Skills
- Team Goals
- Travel Bookings Processes
- Client Relationships
- Customer Feedback
- Travel Accommodations
- Itinerary Preparation
- Plan Trips
- Cost Calculation
Timeline
Online Travel Agent
Not Just Travel
08.2023 - Current
Tourism Operation And Management – Level 5 - Travel And Tourism
Skill UP LTD
01.2023 - Current
Hospitality Worker, Bar, Silver Service, Waiting
Staff Heroes and Temp Tribe
03.2018 - 03.2023
Professional Tour Bus Driver
Jeffs Coaches
04.2005 - 03.2018
Travel Agent
Going Places
04.2000 - 04.2004
Tour Representative
Airtours
03.1995 - 03.2000
High School Diploma -
Lewes Tertiary College
Work History
Online Travel Agent
Not Just Travel
London, Greater London
08.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
Hospitality Worker, Bar, Silver Service, Waiting
Staff Heroes and Temp Tribe
03.2018 - 03.2023
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Supported needs of 10 person wait staff who attended to specific needs of countless customers daily for 4 star restaurant with social relevancy and intentionality
Professional Tour Bus Driver
Jeffs Coaches
04.2005 - 03.2018
- Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
- Established positive relationships with tour members through fun and engaging conversation.
- Guided groups of up to 48 people on scheduled tours.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Developed engaging and informative scripts, guiding tour members through attractions.
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
Travel Agent
Going Places
04.2000 - 04.2004
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Arranged travel accommodations for groups, couples, and special needs clients.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- increased personal sales over 15%
Tour Representative
Airtours
03.1995 - 03.2000
- Built personal relationships with guests to promote positive experiences.
- Answered questions, pointed out important features and offered further details about travel sales in resort
- Guided groups of up to 50 people on scheduled tours.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Established positive relationships with tour members through fun and engaging conversation.
Overview
29
29
years of professional experience
1
1
year of post-secondary education
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