Duaa Eissa

• Provided strategic guidance to customer technical leads, client executives, and partners, ensuring the successful delivery of cloud solutions, and establishing myself as a trusted advisor to key decision-makers.
• Led the development of optimal solution architectures and deployment strategies for cloud-based infrastructure, addressing complex customer needs, and promoting Google Cloud Platform's best practices.
• Partnered closely with the sales, partners, Account Team, pursuit leads, and Customer Engineers to orchestrate project success. Also, I utilized my technical knowledge of the customer roadmap to identify new PSO opportunities.
• Acting as a project manager in different engagements, I have a proven track record of successfully leading complex projects, encompassing full lifecycle management from initial scope definition through to final delivery. This includes meticulous development and execution of detailed project plans, ensuring adherence to scope, timeline, and budget constraints.

Selected Achievements:

• Received the Q4 EMEA Horizon Best Deal Award for my contribution to the OXBOTICA project’s success in Q4 2022.
• Received the Q3 EMEA Horizon Best Deal Award for my contribution to the success of the John Lewis engagement in Q3 2023.

• Architected and delivered end-to-end technical cloud solutions for customers, from initial scope definition to deployment support.
• Led customer engagements, presenting technical proposals and solutions based on a thorough analysis of business requirements and risks.
• Championed knowledge sharing, and led the development of key documentation and training materials.
• Proactively influenced the product roadmap by providing actionable feedback to Research and Development (R&D), and Service Delivery, based on project insights.

Selected Achievements:

Recognized by Ericsson with an 'Executing Speedily' e-card for my performance on the significant Vodafone Oman greenfield cloud project in 2021.

• Led the design and planning of strategic infrastructure projects, aligning with long-term business objectives and key requirements.
• Proactively identified and planned for innovation and continuous improvement opportunities within the IT infrastructure, driving efficiency and modernization initiatives.
• Led the analysis of various IT infrastructure product options, including associated costs and risks, to inform project planning and business case development.
• Held responsibility for the planning, implementation, and management of Zain's public and private cloud services (IaaS, PaaS, SaaS) in support of project initiatives.
• Led the planning and design phases (HLD/LLD) for critical infrastructure elements, encompassing servers, virtualization, operating systems, data center systems, security protocols, cloud services, and associated technical equipment.

• Led end-to-end delivery of IMS projects, from initial design to the final implementation, ensuring successful completion according to customer requirements, and seamless handover to operations.
• Orchestrated project execution, meticulously controlling and managing project constraints (timeline, resources, and quality) to ensure adherence to the project plan.
• Managed virtual environments (VMware, Cloud) for Zain, ensuring optimal resource allocation, stability, and alignment with project needs.
• Led the evaluation of the impact of proposed changes from a holistic solution perspective, identifying and mitigating potential risks to project delivery and outcomes.
• Led technical audits of development projects and operations, ensuring compliance with security standards throughout the design, implementation, and testing phases, mitigating potential project risks.

Selected Achievements:

Awarded the "Huawei Abshir Prize" for developing a standardized UAT template that significantly contributed to the successful deployment of infrastructure components across different projects.

• Managed the deployment and configuration of core infrastructure services (DNS, Web, Mail, FTP, DHCP, VPN).
• Oversaw the implementation and management of virtualization technologies (Proxmox, vSphere, cloud computing) to optimize resource utilization and scalability for project environments.
• Developed and enforced security policies, standards, and procedures across IT infrastructure to ensure project and organizational data integrity, and compliance.
• Led rapid troubleshooting and resolution of incidents impacting applications or the NCTR network to minimize project disruptions, and maintain operational stability.
• Monitored NCTR services to ensure availability and performance aligned with project service level agreements (SLAs).

Selected Achievements:

• Contributed to the successful 'E15' governmental project, a large-scale initiative recognized with the 'ITU Telecom Award' in 2016.
• I was part of the team that deployed the first end-to-end Huawei Cloud solution in Sudan, in NCTR, in 2014.