Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
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Désirée Scott

Bicester

Summary

Skilled Administrator highly effective at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside the box for creative solutions. Committed to fostering a culture of continuous improvement while ensuring operational efficiency and customer satisfaction.

Overview

10
10
years of professional experience
1
1
Certification

Work history

Genius Administrator

Apple
Newmarket, Canada
12.2018 - 04.2025
  • Provided comprehensive technical support for Apple Products addressing both hardware and software issues.
  • Facilitated and developed training for new hires enhancing team skills and knowledge.
  • Managed the Repair team Repair Room's operations ensuring efficient supply management and organization, optimizing resource allocation and workflow.
  • Maintained accurate documentation of repairs and customer interactions to improve customer and service quality.
  • Acted as the primary contact for customers regarding repair statuses and policies, ensuring timely updates.
  • Oversaw repair processes, including integration management and quality assurance.


Personal Support Worker

Private Care
Shelburne, Canada
01.2015 - 12.2018
  • Supported clients' physical and emotional needs to improve their quality of life.
  • Devised personalised plans to meet individual client needs effectively.
  • Administered medication following doctor's instructions, ensuring proper treatment.
  • Utilised excellent communication skills for better understanding between staff and patients.
  • Advocated on behalf of clients when liaising with other professionals, protecting their rights and interests.
  • Created positive relationships with clients through practical support and companionship, improving overall quality of life.
  • Managed and updated client records, ensuring accuracy for dependable health and wellbeing monitoring.

Education

Certificate of Higher Education - Personal Support Worker

Georgian College
Canada
09/2015 - 06/2016

Certificate of Higher Education -

Centre Dufferin District Highschool
Shelburne, Canada
09/2010 - 06/2014

Skills

  • Administrative coordination
  • iOS and MacOS technical qualifications
  • Operations management
  • Customer service excellence
  • Communication skills
  • Problem-solving
  • Time management
  • Training and development
  • Bilingual in French and English

Certification

  • MacOS and iOS certifications
  • Personal Support Worker Certificate

Languages

English
Native
French
Native

Timeline

Genius Administrator

Apple
12.2018 - 04.2025

Personal Support Worker

Private Care
01.2015 - 12.2018

Certificate of Higher Education - Personal Support Worker

Georgian College
09/2015 - 06/2016

Certificate of Higher Education -

Centre Dufferin District Highschool
09/2010 - 06/2014

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Désirée Scott