Dr LYNDA ZEROUKHI

- Maintained effective communication channels between ESL and Bath Spa University across multiple campuses.

- Resolved complex student cases while coordinating updates from partner institutions.

- Ensured timely alignment of student submissions with academic deadlines.

- Communicated partner policies regarding student academic experience and progression.

Managed a team of 6 Student Success Tutors, directing daily functions of Learning Resource Centre Tutor and Additional Needs Tutor.
Maintained team awareness of partnership updates while efficiently delegating and monitoring task completion.
Provided support for complex student queries across all ESL departments, ensuring comprehensive assistance.
Produced monthly Student Services Department reports, aiding senior management in scheduling and oversight.
Organised engagement events for Partner Development Weeks and assisted with SST assignments for invigilation.

- Provided personalised academic support to students, enhancing retention and satisfaction.
- Conducted workshops and seminars to address academic challenges and promote effective study habits.

- Liaised with students, lecturers, and support teams to resolve queries and foster a supportive learning environment.

- Monitored student progress, identified difficulties, and provided timely interventions or referrals.

- Developed and recommended educational resources to support learning.
- Managed tutoring schedules, monitored attendance, and maintained accurate records.
- Participated in student enrolment and induction processes to establish strong initial connections.
- Ensured compliance with institutional policies and undertook professional development.
- Demonstrated problem-solving skills, independent and teamwork, and a proactive approach to student engagement.

- Analysed student progress and prepared feedback to improve test results.

- Played a pivotal role in planning and executing the conference, suggesting a theme to guide paper and speaker selection.

- Launched calls for papers, leveraging a broad network to propose keynote speakers with unique perspectives.

- Reviewed and selected papers based on quality and relevance, offering constructive feedback to authors.
- Collaborated with committee members to organise the program, schedule sessions, and coordinate speakers.

- Promoted the conference to professional networks, actively participating in sessions by introducing speakers and moderating discussions.

- Ensured a high-quality programme, contributing to the conference's overall success.
- Managed feedback and assisted speakers interested in publishing their research, providing support in revising papers for conference proceedings or academic journals.

- Led advanced research initiatives in Decolonial and Gender Studies, promoting equality and inclusion.
- Crafted and implemented rigorous research projects, analysing data for scholarly contributions.
- Authored a research publication in a reputable journal
- Collaborated with Conferencia Ventana on two editions, enhancing collaborative efforts.
- Actively participated in academic conferences, presenting significant research outcomes.
- Identified funding opportunities by preparing compelling grant proposals.
- Maintained strict adherence to ethical standards within all research undertakings.

- Proofread and edited academic work in literature, translation, and history, ensuring coherence and cohesion of arguments and ideas.
- Polished authors' work by correcting typographical, grammatical, and content errors.

- Offered constructive comments for material improvement, including title and headline suggestions.
- Checked and aligned bibliography and in-text citations with authors' bibliographical style.

- Revised written material for publication and research.

- Provided proofreading and advice on research proposals, CVs, personal statements, and research projects for international students before their university enrolment and during their courses.

- Maintained expertise in slang, regional differences, and informal speech for a diverse client base, ensuring nuanced translation.
- Represented clients effectively in various settings using developed linguistic skills.
- Regularly attended training programmes to enhance interpretation expertise.
- Built positive relationships through compassionate communication, demonstrating neutrality for impartiality.

- Provided excellent customer service to clients with limited English proficiency, including telephone interpreting for NHS patients.
- Ensured confidential and impartial interpretation in compliance with clients' policies, managing conversational flow with sensitivity.

- Conducted dynamic English language lessons, tailored to diverse learner groups, fostering a positive and inclusive environment.

- Developed customised plans focusing on grammar, vocabulary, speaking, listening, reading, and writing skills.

- Utilised varied materials, including authentic texts and multimedia, to enrich learning.
- Employed communicative methodologies for active participation and real-world language use, while offering constructive feedback and regular progress assessments.

- Adapted strategies for different learning styles and cultural backgrounds, integrating cultural awareness activities.

- Organised speaking clubs, language immersion experiences, and supported exam preparation for language proficiency tests.

- Collaborated with colleagues for best practices, materials development, and professional workshops for continuous professional development.
- Maintained meticulous records, utilised technology for interactive online resources, and conducted one-to-one tutorials to assess individual needs.

- Demonstrated strong interpersonal skills, fostering a positive atmosphere and addressing student concerns effectively.

-Taught foundation IELTS booster sessions as part of the exam preparation course and focused on developing their reading, writing, listening and speaking skills.

- Assisted in coordinating academic activities and managing the school to ensure compliance with British Council standards.

- Coordinated with the HR department and ensured employees files are complete and meeting British Council standards

- Played a key role in organising and streamlining the documentation process required for British Council accreditation.

- Supervised administrative staff and assigned tasks to meet deadlines
Facilitated workshops and training sessions for staff to align teaching methods with British Council criteria.

- Listened to Students' inquiries and concerns and coordinated to relevant departments
- Filled in British Council self-evaluation for compliance with British Council standards

- Prepared British Council stage 1, 2 and 3 accreditation paperwork and made sure all documentation met British Council standards and requirements.

- Assisted the Lead Invigilator in preparing and managing exam venues, including setup and arrangement of furniture and equipment.
- Enforced University rules, reminding candidates of regulations and providing assistance with ID issues.

- Checked compliance with exam regulations and issued supplementary script books, and ensured candidates adhered to attendance procedures.
- Monitored the venue for inappropriate behaviour, promptly reporting concerns.
- Managed the collection of exam materials and tidied up venues post-exam.
- Assisted in transporting materials to the sub-office as needed.

- Managed phone calls, scheduled meetings, and handled emails and letters.

- Maintained project records, integrated financials and strategic initiatives for insights.
- Supported product development with accurate tracking of deliverables and finances.

- Effectively managed workload, demonstrating proficiency in Excel for project progress analysis.
- Checked contracts and extensions, prepared reports, and maintained filing systems.

- Updated office policies, ordered supplies, and managed contact lists.

- Handled travel arrangements and expense reports.

- Served as the point of contact for clients, collaborating with senior administrative assistants to address requests from senior managers.

- Taught ESL courses to international students, enhancing language learning skills.
- Offered academic support to improve language proficiency. Tailored lesson plans to meet individual student needs, conducting one-on-one and group tutoring sessions.

- Delivered engaging lessons, administered assessments, and maintained records of progress.

- Encouraged real-world application of language skills, communicated with students and parents, and provided constructive feedback on assignments.
- Monitored test and end of term exam marks and identified areas for improvement.

- Managed weekly paperwork, reported important information to higher management, answered calls, and organised store sales data on spreadsheets.
- Trained, mentored, and supervised 25+ sales assistants, optimising sales teams through strategic rostering.

- Maintained well-stocked shelves, facilitated onboarding for new starters, and enforced high standards.
- Motivated teams to exceed sales targets through incentive schemes.

- Achieved visually appealing stores via exceptional merchandising.

- Conducted precise inventory checks, ensuring accurate stock records.
- Consistently met targets through motivational training and real-time sales.

-Monitoring and providing guidance for improved performance.